About the position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. This position will play a critical role within the Line of Business Compliance (LOBCO) team supporting the US Consumer Marketing Compliance business. The position provides strategic support and constructive challenge to ensure the business is building, enhancing, and maintaining an effective framework for compliance with applicable internal policies, laws, and regulations in US. Strong focus will be dedicated to second line compliance oversight of business initiatives like assessing US Consumer Marketing's new or modified offerings, acquisition, and marketing of products, offers, rewards, and benefits, with specific focus on assessing various risk areas such as Consumer Protections & Fairness and Third-Party risk and working with risk colleagues such as Privacy and Conduct Risk. This position will also support effective compliance risk management oversight to promote safe and scalable marketing and innovation by monitoring the overall effectiveness of the business compliance program via Compliance Risk Assessment, Issue Management Framework, Complaint monitoring, and other areas.
Responsibilities
- Provide Compliance oversight, guidance and challenge to business stakeholders on compliance/regulatory requirements applicable to projects and processes.
- Review and approval of marketing campaign strategies and customer-facing materials to effectively mitigate compliance risks and provide regulatory guidance on applicability of consumer credit laws.
- Support an effective Compliance program including Compliance Risk Assessment (CRA), Regulatory Change Management (RCM), and contribute to the Business Unit Compliance Assessments (BUCA), Key Risk Indicators (KRIs) and Regulatory Business Self Testing (RBST).
- Drive implementation of policy and regulatory requirements in the areas of UDAAP, general credit card practices, general banking, and other relevant federal, state, and local regulations.
- Provide compliance oversight, advisory support and effective challenge for initiatives through assessment governance frameworks.
- Effectively challenge any Issues and/or Operating Risk Events to ensure timely creation or enhancements of controls, closure of gaps and customer remediation where required.
- Oversee and ensure maintenance of a robust control environment to monitor third-party and conduct risk.
- Keep abreast of U.S. consumer regulations and trends for potential impact to Compliance risk assessments.
- Develop and maintain strong working relationships with business partners and internal stakeholders.
- Additional responsibilities based on team needs.
Requirements
- Minimum of 3 to 5 years in Compliance or related activities with demonstrated regulatory knowledge of U.S consumer open-end credit laws.
- Ability to research, assess, and determine regulatory impact to business initiatives and influence decisions accordingly.
- Strong leadership skills and proven ability to communicate and collaborate effectively at all levels of the organization.
- Strong people skills and experience working in a matrixed and agile environment and on cross-functional teams.
- Ability to effectively communicate compliance risks and requirements to achieve desired results.
- Demonstrated ability to make decisions independently, work well under pressure, meet deadlines, and prioritize multiple tasks.
- Excellent written and verbal communication skills.
- Prior credit card industry, compliance, legal or risk experience.
- Bachelor's Degree required.
Nice-to-haves
- Certified Regulatory Compliance Manager (CRCM) or similar professional certification preferred.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
