Manager, Vendor Programs & Implementation

Zing Health

7d

About The Position

The Manager, Vendor Programs & Implementation is a full-time role responsible for overseeing the operational performance, implementation, and ongoing management of supplemental benefit vendors. This role is split between project management for new and upcoming vendor implementations and day-to-day vendor management oversight, ensuring operational readiness, regulatory compliance, data integrity, and high-quality member experience.
This individual serves as a key liaison between internal stakeholders and external vendors, owning timelines, issue resolution, reporting, and escalation management across multiple supplemental programs. This person should be a high achiever and performer.

Requirements

• Bachelor’s degree or equivalent professional experience
• 5+ years of experience in: Vendor management Project or program management Healthcare operations, preferably Medicare Advantage or supplemental benefits
• Strong understanding of: Supplemental benefits and vendor ecosystems 837 file formats and data exchanges Regulatory and Part C reporting considerations

Nice To Haves

• Experience with SSBCI programs, and carded services
• Prior implementation experience with OTC, transportation, or carded benefits
• Familiarity with healthcare data reporting and dashboards
• PMP, Lean, Six Sigma, or similar project management certification (preferred, not required)
• Strong understanding of: Supplemental benefits and vendor ecosystems 837 file formats and data exchanges

Responsibilities

• Own and manage end-to-end project execution for supplemental vendor implementations and enhancements, including planning, coordination, testing, go-live, and post implementation stabilization.
• Develop and maintain detailed project plans, timelines, and dependencies
• Coordinate cross-functional stakeholders (Operations, IT, Compliance, Finance, Marketing)
• Track risks, issues, and mitigation strategies
• Ensure vendors meet contractual, technical, and regulatory requirements
• Lead vendor testing, validation, and sign-off processes
• Communicate status updates and executive-level summaries as needed
• Provide ongoing vendor oversight to ensure performance, compliance, and service quality across all assigned supplemental vendors.
• Partner closely with Operations, Compliance, IT, Finance, and Member Experience teams
• Act as a single point of accountability for assigned vendors and implementations
• Translate operational and regulatory requirements into actionable vendor expectations
• Support leadership with insights, risks, and recommendations

Benefits

• A competitive salary based on the market
• Medical, Dental, and Vision
• Employer-Paid Life Insurance
• Paid Maternal Leave
• Paid Paternal Leave
• 401(K) match up to 4%
• Paid-Time-Off
• Employee Assistance Programs
• Several supplemental benefits are available, including, but not limited to, Spouse Insurance, Pet Insurance, Critical Illness coverage, ID Protection, etc

What This Job Offers

• Job Type: Full-time
• Career Level: Manager