Manager, Workplace Experience Optimization
About The Position
The Manager, Workplace Experience Optimization supports the execution of Mastercard’s Workplace Experience strategy by driving data-informed programs that enhance employee experience, optimize space utilization, and enable hybrid work effectiveness. Reporting to the Vice President of Workplace Experience Optimization, this role plays a critical operational and analytical role in executing Mastercard’s enterprise location strategy, hybrid work policy, and WX programs. This position partners closely with Regional Workplace Experience teams, People & Capability, Real Estate, and business stakeholders to ensure WX programs are scalable, consistent, and aligned with P&C strategy. The Manager translates strategy into practical tools, processes, and insights that support seamless workplace experiences across our people, spaces, and tools.
Requirements
- Experience managing cross-functional projects in a global or matrixed environment.
- Strong analytical skills with the ability to translate data into actionable insights.
- Demonstrated ability to manage multiple initiatives simultaneously.
- Strong communication and stakeholder management skills.
Responsibilities
- Execute key components of the Workplace Experience Optimization roadmap, including developing and tracking organization KPIs.
- Lead data analysis and reporting efforts that inform space planning, utilization, and hybrid work policy adherence.
- Create and drive repeatable frameworks for programs and projects.
- Support governance, process standardization, and continuous improvement initiatives.
- Serve as a key operational partner to regional teams, ensuring alignment across the Workplace Experience team.
- Partner cross-functionally with others in P&C, Real Estate, Technology and Business partners to drive WX experiences.
- Support implementation of enterprise Location Strategy and Hybrid Work experiences.
- Develop project plans, timelines, and implementation resources for workplace programs.
- Coordinate cross-functional efforts to ensure successful rollout of workplace experience initiatives.
- Track milestones, risks, and dependencies across multiple concurrent projects.
- Analyze workplace utilization, occupancy, headcount, and employee sentiment data to identify trends and opportunities.
- Develop dashboards and recurring reporting to monitor workplace performance metrics.
- Provide insights and recommendations to support decision-making related to talent analyses by location
- Support operationalization of the Hybrid Policy through process mapping, FAQs, and communication materials.
- Monitor policy adherence and identify areas for refinement or additional support.
- Partner with P&C and Regional Leads to ensure consistent employee and people leader experience.
- Serve as a point of contact for regional teams on workplace optimization initiatives.
- Collaborate with Real Estate, TECH, Facilities, and P&C partners to align operational processes.
- Gather feedback from employees, managers, and regional teams to inform enhancements.
- Identify opportunities and recommend improvements to increase scalability and impact.
- Document best practices and standard operating procedures for workplace programs.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
