Market Branch Manager

Movement Bank•Danville, VA

About The Position

Manages daily branch operations, branch staffing and performance management, compliance, audit readiness and customer service standards. Assists with achieving branch growth and profitability goals. Monitors activity, including transaction rate and other established metrics. Prepare reports and presentations, as necessary. Exercises leadership, sound judgement, innovation, and creativity in the management of customer relationships to mitigate risk. Manages and coaches the delivery of a differentiated customer experience. Coaches team to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being. Identifies underserved pockets within the market and positions the branch as a community hub. Provides a friendly, yet professional level of customer service to both external and internal customers. Leads all aspects of branch performance including revenue, costs, and customer satisfaction. Achieves sales and customer loyalty targets. Deliver knowledgeable advice and client solutions for existing and prospective customer relationships. Drives business banking results primarily through business development and community involvement activities. Maintains a portfolio of consumer and small business relationships for both credit and deposits. Works with credit administration on renewals, screening and approvals and works with Sr. Commercial Banker regarding any larger credit opportunities. Builds and maintains a strong community presence. Has foundational understanding of balance sheet and income statement. Ensures compliance with regulatory guidelines and adherence to established policies and procedures. Other duties as assigned. At Movement Bank, we exist to love and serve our communities with a Purpose Bigger Than Banking. We aim to bridge the wealth divide, connect those with resources to those excluded, and transform communities through long-term investment in business, housing, and education. When you join our team, you become part of our movement, our story, and our legacy. Movement Bank has stood for progress and change over the last 100 years. In the 21st century, we are still on that mission to support all citizens, including our customers and employees, regardless of race, color, or creed. Learn more about who we are at www.movementbank.com

Responsibilities

Manages daily branch operations
Manages branch staffing and performance management
Ensures compliance
Ensures audit readiness
Maintains customer service standards
Assists with achieving branch growth and profitability goals
Monitors activity, including transaction rate and other established metrics
Prepares reports and presentations, as necessary
Exercises leadership, sound judgement, innovation, and creativity in the management of customer relationships to mitigate risk
Manages and coaches the delivery of a differentiated customer experience
Coaches team to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation that improves client financial well-being
Identifies underserved pockets within the market and positions the branch as a community hub
Provides a friendly, yet professional level of customer service to both external and internal customers
Leads all aspects of branch performance including revenue, costs, and customer satisfaction
Achieves sales and customer loyalty targets
Delivers knowledgeable advice and client solutions for existing and prospective customer relationships
Drives business banking results primarily through business development and community involvement activities
Maintains a portfolio of consumer and small business relationships for both credit and deposits
Works with credit administration on renewals, screening and approvals and works with Sr. Commercial Banker regarding any larger credit opportunities
Builds and maintains a strong community presence
Has foundational understanding of balance sheet and income statement
Ensures compliance with regulatory guidelines and adherence to established policies and procedures
Other duties as assigned