Market I Manager

Fort Sill Apache Companies•Lawton, OK

About The Position

Essential Functions Develop and Mentor FSA Tribal Members within your department. Must portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service. Control all day-to-day processes that are carried out in the store such as display of goods, allotting the duties to the members of the sales team, managing the number of team members, supervising, imparting training to the new team members, etc. Order product inventory. Forecast future budgeting and staffing needs based upon information supplied. Understands and implements departmental objectives, standards, guidelines, and budgets to maximize the revenues at the facility level. Creates daily, monthly, and quarterly sales revenue reports through Excel spreadsheets and various revenue reporting systems at facility level for reporting P/L for the C- Store. Forecast future sales based on industry, market, and seasonal promotions at a facility level to generate growth for C-Stores. Coordinate Vendor set- ups on formal training of sales, logos, and product displays of new items or promotional items for staff to enhance sales of merchandise. Manage overall team member development, and job performance including but not limited to team member scheduling, annual evaluations, team member development, and performance management. Attend Markets and Trade Shows to find new merchandise. Responsible for all financial transactions at the C-Store. Responsible for having knowledge of advertising and promotional displays. Responsible for helping in the design of policies and strategies which will attract customers and increase profits. Responsible for attending monthly strategic planning meeting. Understand and comply with established appearance standards. Understand and comply with the attendance policy of the casino. Understand and comply with the Eye-Hi-Goodbye program. Performs other related duties as may be assigned by reporting senior. Core Competencies Leadership: Able to assume a role of authority as necessary; set an example for coworkers; delegate responsibility and empower team member to make decisions; provide constructive feedback to others. Influence & Persuasion: Able to convince others in both positive and negative circumstances; use tact when expressing ideas or opinions; present new ideas to authority figures; adapt presentations to suit a particular audience; respond to objections successfully. Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise without supervision. Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records. Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or team members; listen well. Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals. Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs. Flexibility: Able to remain open-minded and change opinions based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs. Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority. Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly. Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others. Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices. Team Centered- Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit. Equipment Knowledge-Able to operate various types of equipment including but not limited to personal computers, point of sale systems, 10 key adding machines and other department related systems. The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Requirements

Associates Degree in Business Management or equivalent management experience required.
Five (5) years of retail store management experience required, or equivalent combination of experience and education.
Requires the knowledge, skills, and abilities to work with personal computers, point of sale systems, safety equipment, etc.
Strong computer skills to include effective working knowledge of Microsoft Office Products and InfoGenesis or other retail software packages
Must be knowledgeable in sanitation, guest service, cash control, inventory management practices, ordering, retail management and protocols.
Must possess the ability to handle/count large amounts of cash utilizing currency and coin counters, and be able to work in a fast-paced environment while maintaining accuracy
Strong customer service orientation required.
Must be able to work effectively with peers, staff members, and regulatory agency personnel.
Strong written and oral communication skills required.
Ability to solve problems and deal with a variety of situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

Bachelor’s Degree in Business preferred

Responsibilities

Develop and Mentor FSA Tribal Members within your department.
Control all day-to-day processes that are carried out in the store such as display of goods, allotting the duties to the members of the sales team, managing the number of team members, supervising, imparting training to the new team members, etc.
Order product inventory.
Forecast future budgeting and staffing needs based upon information supplied.
Understands and implements departmental objectives, standards, guidelines, and budgets to maximize the revenues at the facility level.
Creates daily, monthly, and quarterly sales revenue reports through Excel spreadsheets and various revenue reporting systems at facility level for reporting P/L for the C- Store.
Forecast future sales based on industry, market, and seasonal promotions at a facility level to generate growth for C-Stores.
Coordinate Vendor set- ups on formal training of sales, logos, and product displays of new items or promotional items for staff to enhance sales of merchandise.
Manage overall team member development, and job performance including but not limited to team member scheduling, annual evaluations, team member development, and performance management.
Attend Markets and Trade Shows to find new merchandise.
Responsible for all financial transactions at the C-Store.
Responsible for having knowledge of advertising and promotional displays.
Responsible for helping in the design of policies and strategies which will attract customers and increase profits.
Responsible for attending monthly strategic planning meeting.
Understand and comply with established appearance standards.
Understand and comply with the attendance policy of the casino.
Understand and comply with the Eye-Hi-Goodbye program.
Performs other related duties as may be assigned by reporting senior.