flex Market IT Manager (Chicago)

Marriott•Bethesda, MD

1d•Onsite

About The Position

This is a temporary position. This role is based in Chicago and will support hotels in Chicago, onsite, 5 days per week. Manages various department activities as related to the Americas property infrastructure compliance and related services and tools. Works in partnership with Market iT and Global iT for compliance and specific programs/initiatives. Executes the technology services delivery offered as part of Americas Technology and Professional Services to all managed hotels in the Americas across all brands. Understands technology designs, compute, storage and networking in multiple platforms and environments. Executes infrastructure rollouts and/or other project management initiatives. Serves as an IT escalation point for both internal and external stakeholders. Establishes strong rapport with Corporate IT partners, along with Regional IT VP’s to ensure market needs are met. Responsibilities will focus on Property Infrastructure, Backup Solution Management, Security, and overall compliance of property deployed technologies. CANDIDATE PROFILE Education or Certification • Minimum of 3 years previous Information Technology experience. Preferably within the hospitality industry at a major hotel chain. • Technical degree (BS or MS in MIS, Computer Science, Engineering or other like degree) or equivalent technical experience. Experience and Skills • In depth knowledge of Networking and Server/Desktop Operating Systems (Microsoft Windows based Operating System) • Strong understanding of local property technical configurations and the impact on operations. • Passion for technology and the ability to use technology to add business value. • Ability to prioritize and independently manage time in a remote work environment. • Excellent written and verbal communication skills to influence others to take action. • Proven leadership skills and experience building solid relationships with clients and vendors. • Ability to coach and develop associates with minimal guidance. • Possess strong thinking/analytical skills which can be applied to business processes with a "can-do" attitude • Demonstrated ability to handle multiple priorities • Three years’ experience with a demonstrated track record in providing support of applications, hardware, and operating systems. • Ability to travel (approximately 10%) EXPECTED CONTRIBUTIONS • Demonstrates continuous improvement through metrics of quality consistency and client satisfaction • Provides Tier 2 support to IT Field personnel for Property Server Infrastructure. • Manages, maintains, and supports the tools utilized to provide Property Technology Services • Participates in the evaluation of new support tools and solutions to determine feasibility for adoption in Property Server Infrastructure Services program. • Drives guidelines and governance requirements for change control, configuration management, security controls and services delivery. • Strategizes optimal solutions for by coordinating options with IT Delivery, vendors, and Americas IT Leadership. • Provides guidance and recommendations for server infrastructure designs that adopt industry best practices and meet the ongoing security and operational needs of the Americas. • Works closely with Regional and Area Directors to ensure maximum performance and reliability of property-based systems, • Promotes and provides guidance on the benefits of Americas Technology Services to the organization. • Provides educational direction to Accenture, Service Desk and Field Services organizations in core technologies as required. • Acts as point of escalation for Leadership and Security team to deal with critical incidents. • Provides consultation services for Leadership, project teams, and field teams to identify improved operational conditions and processes to address evolving needs • Performs root cause analysis after outages or incidents, reporting to management ways in which the organization can minimize future risk and exposure. • Ensures that documentation for property technology environment is maintained according to iT standards for Americas Technology Services. • Develops, adopts, and maintains best practice guidelines for field services personnel. • Reviews configuration requirements for new property based technical solutions to ensure existing security and compliance requirements are met. Proactively addresses configuration conflicts and works closely with third party partners and project teams to ensure effective adoption in the field. • Works with Americas IT teams, Global IT Teams, and partners to implement continuous improvement activities MANAGEMENT COMPETENCIES Leadership • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action. • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges. • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action that complies with Marriott Information Technology and IT Security standards. • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Building Relationships • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed. Generating Talent and Organizational Capability • Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively. • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Learning and Applying Professional Expertise • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application. • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges • Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process • Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space. • Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). • Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. • Reading Comprehension - Understanding written sentences and paragraphs in work related documents. • Writing - Communicating effectively in writing as appropriate for the needs of the audience. • Presentation – Ability to effectively present in front of audiences of all sizes and levels of management At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Requirements

Minimum of 3 years previous Information Technology experience. Preferably within the hospitality industry at a major hotel chain.
Technical degree (BS or MS in MIS, Computer Science, Engineering or other like degree) or equivalent technical experience.
In depth knowledge of Networking and Server/Desktop Operating Systems (Microsoft Windows based Operating System)
Strong understanding of local property technical configurations and the impact on operations.
Passion for technology and the ability to use technology to add business value.
Ability to prioritize and independently manage time in a remote work environment.
Excellent written and verbal communication skills to influence others to take action.
Proven leadership skills and experience building solid relationships with clients and vendors.
Ability to coach and develop associates with minimal guidance.
Possess strong thinking/analytical skills which can be applied to business processes with a "can-do" attitude
Demonstrated ability to handle multiple priorities
Three years’ experience with a demonstrated track record in providing support of applications, hardware, and operating systems.
Ability to travel (approximately 10%)

Responsibilities

Manages various department activities as related to the Americas property infrastructure compliance and related services and tools.
Works in partnership with Market iT and Global iT for compliance and specific programs/initiatives.
Executes the technology services delivery offered as part of Americas Technology and Professional Services to all managed hotels in the Americas across all brands.
Understands technology designs, compute, storage and networking in multiple platforms and environments.
Executes infrastructure rollouts and/or other project management initiatives.
Serves as an IT escalation point for both internal and external stakeholders.
Establishes strong rapport with Corporate IT partners, along with Regional IT VP’s to ensure market needs are met.
Responsibilities will focus on Property Infrastructure, Backup Solution Management, Security, and overall compliance of property deployed technologies.
Provides Tier 2 support to IT Field personnel for Property Server Infrastructure.
Manages, maintains, and supports the tools utilized to provide Property Technology Services
Participates in the evaluation of new support tools and solutions to determine feasibility for adoption in Property Server Infrastructure Services program.
Drives guidelines and governance requirements for change control, configuration management, security controls and services delivery.
Strategizes optimal solutions for by coordinating options with IT Delivery, vendors, and Americas IT Leadership.
Provides guidance and recommendations for server infrastructure designs that adopt industry best practices and meet the ongoing security and operational needs of the Americas.
Works closely with Regional and Area Directors to ensure maximum performance and reliability of property-based systems,
Promotes and provides guidance on the benefits of Americas Technology Services to the organization.
Provides educational direction to Accenture, Service Desk and Field Services organizations in core technologies as required.
Acts as point of escalation for Leadership and Security team to deal with critical incidents.
Provides consultation services for Leadership, project teams, and field teams to identify improved operational conditions and processes to address evolving needs
Performs root cause analysis after outages or incidents, reporting to management ways in which the organization can minimize future risk and exposure.
Ensures that documentation for property technology environment is maintained according to iT standards for Americas Technology Services.
Develops, adopts, and maintains best practice guidelines for field services personnel.
Reviews configuration requirements for new property based technical solutions to ensure existing security and compliance requirements are met. Proactively addresses configuration conflicts and works closely with third party partners and project teams to ensure effective adoption in the field.
Works with Americas IT teams, Global IT Teams, and partners to implement continuous improvement activities