Market Kitchen Supervisor

Highland Square Mustard Seed Market and Cafe•Akron, OH

About The Position

Grow your career with us here at Mustard Seed! At Mustard Seed Market & Cafe, we believe what you put in and on your body matters. That’s why everything on our shelves is made with real, natural ingredients, without the artificial additives. We’re committed to ingredient transparency so you can make informed choices for yourself and your family. It’s all part of our mission since 1981 to support a healthier lifestyle, every step of the way. Attention all foodies! We are looking for a passionate, driven, and customer-centric individual to join our Market Kitchen team at Highland Square as our new Market Kitchen Supervisor. If you enjoy making people happy with your food, providing customers with top notch service, and find fast-paced environments to be exciting - then read on for more details! Job Summary The Market Kitchen Supervisor plays a key leadership role in the Market Kitchen, overseeing day-to-day operations of the prep team. This position is responsible for supervising and developing Prep Cooks, ensuring exceptional product quality, presentation, and outstanding customer service. The Supervisor fosters a culture of hospitality and holds team members to high standards of customer engagement—ensuring each guest feels welcomed, heard, and cared for. In line with our mission to improve the health of our community, this role upholds Mustard Seed Market's commitment to delivering fresh, high-quality, natural and organic foods with integrity, professionalism, and warmth.

Requirements

High school diploma or equivalent is required
2+ years of food prep or culinary experience is required
1+ years of experience in a supervisory role within a kitchen setting is required
Demonstrated ability to lead by example and motivate a team
Knowledge of food safety, sanitation, and service best practices
Strong knife skills and experience with commercial kitchen equipment
Exceptional interpersonal and communication skills with a customer-focused mindset
Organizational skills to manage prep flow, service pacing, and team performance
Basic tech skills for email, digital logs, and inventory tools
Lift and carry up to 50 lbs.
Prolonged standing, walking, bending, and reaching during shifts
Regular use of commercial kitchen equipment and tools

Nice To Haves

Food Safety or ServSafe certification is preferred

Responsibilities

Provide daily leadership and supervision of Prep Cooks to ensure quality food preparation and excellent guest service.
Model and coach personalized customer service; hold Prep Cooks accountable for greeting guests, answering questions, and engaging respectfully and warmly with customers.
Foster a guest-first culture where every team member prioritizes service and positive customer interactions.
Train and mentor Prep Cooks in food handling, prep techniques, service standards, equipment operation, safety, and sanitation protocols.
Monitor compliance with recipes, portion control, and ingredient quality.
Maintain production logs and ensure proper food labeling, dating, storage, and rotation practices.
Partner with the Culinary Team Leader to implement efficient prep systems that optimize team output and reduce waste.
Assist in receiving and inspecting deliveries to uphold quality and freshness standards.
Ensure prep and service areas remain clean, organized, and in compliance with health and safety regulations.
Communicate with leadership and cross-functional teams to support coordinated Market Kitchen and Café operations.
Take the lead in the absence of the Culinary Team Leader, ensuring continued excellence in both production and service.
Uphold all company policies, safety procedures, and customer service standards through team coaching and example.
Perform other duties as assigned.