Market Retail Leader

Dacotah Bank • Aberdeen, MD

2d

About The Position

As a Market Retail Leader, you will motivate, coach, and support the vision of
providing outstanding customer service and performance by leading a team of
Personal Bankers and Customer Service Representatives in outlying bank
locations. You will be providing and performing the items below as a core part
of your daily accountabilities:

Coaching Practices: Retail Market Leader will coach, train, and develop
Personal Bankers and Customer Service Representatives to holistically
understand our customer’s financial needs and provide value through relevant
delivery channels.
Employee Retention: Promote and ensure a positive work environment for
employees within the market. Attract, develop, and retain talent.
Customer Experience: Maintain excellent customer relations and effectively
cross-sell other bank products and services. Also recognize opportunity to
refer Insurance and Trust products and services through advisory and needs
identification, ensuring positive and profitable relationships exist between
the bank and its customers. 
Deposits and loan goals: Along with daily responsibilities, Dacotah Bank
employees are highly encouraged to participate and support the numerous
community involvement opportunities the bank provides throughout the year.

Requirements

• Bachelor’s degree and/or 5+ years of related experience in a sales management role, working with high performance sales teams
• Experience with sales and new business development in conjunction with meeting/exceeding individual and team goals
• Experience managing multiple bank locations
• Strong financial acumen, including knowledge of banking industry, products, and regulatory understanding; complying with policies and procedures.
• Experience leading or participating in events and activities for local networks or professional organizations.
• A commitment to professional and ethical behavior
• Advanced interpersonal skills
• Ability and experience in navigating change
• Ability to lead, coach, motivate, and develop staff
• Excellent verbal and written communication; communication proficiency
• Patience and understanding
• Detail-orientated; thorough
• Ability to handle high-stress situations
• Self-Motivated
• People Management Skills
• Highly organized

Responsibilities

• Customer Experience: Ability to extract and anticipate unmet customer needs through techniques that result in a holistic understanding of financial health of customer. Completing required follow up regimens ensuring customer satisfaction with products provided and follow up to products suggested. Completing required follow up regimens ensuring customer satisfaction with products provided and follow up to products suggested. Participating in Customer Relationship reviews with your supervisor for coaching opportunities and or accolades on performance.
• Concierge: Implementing and holding team accountable for customer facing programs to inspire engagement. Coach, develop, and support to drive results.
• Demonstrate excellent written and verbal communication in one-on-one settings as well as large group presentations.
• Facilitate community engagement and education within the markets.
• Community Involvement: Participate in a variety of Community Service opportunities while encouraging staff participation.
• Personal Competency Development: Remain educated on bank products and services, as well as new developments and trends in the retail banking market; identify potential new customer opportunities.
• Management of retail team(s).
• Other duties as assigned.

Benefits

• Health Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Dental Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Generous paid vacation and sick time + 11 paid Holidays
• 401(K) – dollar for dollar match up to 3% of compensation + annual retirement contribution eligibility
• Annual wellness reimbursement program
• Annual Dacotah Gear allowance
• Birthday day off
• Additional perks and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager