Marketing Ambassador

About the position

At PENN Entertainment, you'll be part of an exciting industry where the days and nights are fast-paced. This position is responsible for supporting omnichannel app activations, casino promotions, and events. You will work with a diverse set of coworkers who are enthusiastic about helping people find and have more fun. The company cares about your career growth and provides support to expand your possibilities. Initial placement within the salary range is based on relevant knowledge, skills, and experience, with a competitive Total Rewards package that includes wellness programs, day-one medical coverage, 401(k) matching, and annual performance bonuses.

Responsibilities

• Support omnichannel app activations, casino promotions, and events.
• Assist the Marketing Department with generating App activations for PENN Play, ESPN BET, iGaming, and social gaming.
• Maintain up-to-date information for all digital initiatives, promotions, and app features.
• Promote the PENN Play program enthusiastically.
• Execute department and property guest service initiatives.
• Handle telephone calls and refer them appropriately.
• Welcome bus patrons and manage coupon distribution.
• Perform light clerical work including envelope stuffing, filing, faxing, and copying.
• Direct guests to appropriate areas and assist with their needs.
• Educate guests on the loyalty program and assist with related questions.
• Create or reissue PENN Play cards or companion cards as needed.
• Promote special events or promotions.
• Provide actionable recommendations to improve Marketing performance and customer service.
• Build partnerships with other key operating and marketing areas.
• Present oneself as a credit to Ameristar & Penn Entertainment.
• Adhere to all company, state, and regulatory policies and procedures.
• Work a flexible schedule.
• Handle dissatisfied guests professionally.

Requirements

• Must be at least 21 years of age.
• One to three years' experience in casino/hotel, guest service, or telemarketing required.
• College degree or equivalent experience preferred but not required.
• Ability to sustain a high level of confidentiality and professionalism.
• Highly organized and detail-oriented.
• Ability to work collaboratively with team members at all levels.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Excellent oral and written communication skills.
• Proactively approach guests on the casino floor to promote app adoption.

Benefits

• Wellness programs designed to support financial, physical, and mental well-being.
• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off that increases with length of employment.