Marketing and Admissions Customer Relations Manager

About the position

At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Responsibilities

• Cultivate strong relationships with prospective residents, their families, and referral sources, building trust and ensuring their needs are met with empathy and efficiency.
• Collaborate with leadership to implement strategic marketing initiatives, analyze market trends, and identify opportunities to enhance our nursing center's visibility and census goals.
• Own the entire non-clinical admission process, from initial inquiry and engaging tours to clear explanations of admission criteria and financial responsibilities, ensuring a smooth transition for our new patients.
• Proactively address patient questions and concerns, consulting with internal and external partners to ensure timely and effective resolutions.
• Work collaboratively with a dedicated team, participating in daily meetings and supporting the financial aspects of our nursing center's operations.
• Directly impact patient satisfaction, contribute to the financial health of the nursing center, and play a vital role in helping individuals receive the care they need.

Requirements

• College Degree or equivalent work experience, 3 - 5 years in healthcare industry
• Customer Service Orientation
• Ability to adjust work hours to accommodate business requirements
• Ability to work independently

Benefits

• Variable compensation plans
• Tuition, Travel, and Wireless Service Discounts
• Employee Assistance Program to support mental health
• Employee Foundation to financially assist through unforeseen hardships
• Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
• Nursing Tuition Assistance Program
• Pet Insurance
• Term and Whole Life Insurance
• Short-term Disability
• Hospital Indemnity
• Personal Accident
• Critical Illness
• Cancer Coverage