About the position
Certified Inc. is a rapidly growing, customer-obsessed company in the home remodeling and improvement industry. We specialize in maintenance-free bath remodeling and high-quality exterior solutions such as roofing, windows, and doors. With a strong local reputation (4.8+ stars across all major platforms and an A+ rating from the BBB), we’re bringing modern energy to a traditional space. We’re hiring a Marketing Coordinator to support our growing presence in the DMV (Washington DC, Maryland, and Northern Virginia) market. This role blends marketing coordination with strong customer communication and call center responsibilities. You’ll engage with homeowners, manage marketing platforms, respond to inquiries quickly, and help move leads through our sales process.
Responsibilities
- Answer incoming calls, emails, texts, and messages across various platforms (Meta, Thumbtack, Google, etc.)
- Respond to all customer inquiries within 60 seconds, when possible
- Use scripts to qualify leads and schedule appointments for estimates and repairs
- Confirm appointment details with sales and service teams
- Collect project balances and register product warranties
- Coordinate installation dates and delivery schedules with customers and internal teams
- Follow up with homeowners after initial contact
- Handle objections and answer questions clearly and confidently
- Input and update lead details, appointments, and communications in the CRM system
- Track opportunities and customer status throughout the sales process
- Collaborate with the Sales, Repair, and Production teams daily to ensure smooth operations
- Manage repair division scheduling and workflow from estimates to job completion
- Manage and post weekly on platforms like Facebook, Google My Business, LinkedIn, Yelp, and Angie’s List
- Request 5-star reviews from satisfied customers
- Submit warranty paperwork to manufacturers
- Coordinate and request branded marketing materials as needed
- Maintain our positive online presence through content and engagement
Requirements
- 1+ year in a customer-facing sales or service role
- 2+ years of experience using Microsoft Excel
- Strong verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
Nice-to-haves
- CRM experience: Go High Level, Hubspot, Leap
- Marketing tools: Meta Business Suite, Google My Business, Canva
- Background in telemarketing, inside sales, or call center work
Benefits
- 401(k)
- Paid Vacation
- Paid Sick Time
