Marketing Greeter

Travel + Leisure Co. • Orlando, FL

1d • Onsite

About The Position

The Marketing Greeter is the first point of contact for resort guests and plays a vital role in connecting them with our marketing team. This position focuses on engaging guests, providing a warm welcome, and directing them to our resort kiosks or booths for vacation ownership opportunities, hotel stays, park experiences, and event promotions.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year of customer service, hospitality, or sales support experience preferred.
• Outgoing, people-oriented personality with strong communication skills.
• Ability to confidently approach and engage guests.
• Must be comfortable working in high-traffic areas with diverse guest interactions.
• Flexible, adaptable, and able to multitask in a dynamic resort environment.
• Ability to stand for extended periods and occasionally lift up to 25–50 pounds.
• Must pass a background check and drug screening (WD is a drug-free workplace).
• At least one year of customer service experience.
• Must maintain a professional appearance and a cordial attitude towards all guests and staff.
• Able to handle the stress of high customer demand in a hospitality environment.
• Must be people oriented and able to work independently or with others as needed.
• Must be able to easily and frequently change from one activity to another.
• Ability to lift up to 50 pounds.

Responsibilities

• Greet and engage resort guests with a friendly, approachable, and professional demeanor.
• Proactively direct guests to marketing kiosks or booths to learn about vacation ownership opportunities, resort events, hotel promotions, and theme park packages.
• Share basic resort information and answer general guest inquiries about amenities, services, dining, and attractions.
• Build excitement and encourage guests to participate in presentations and promotions.
• Partner with the marketing and events teams to support guest flow and drive attendance.
• Maintain a professional appearance and positive attitude while representing the resort brand.
• Adapt quickly to changing guest volumes and marketing needs in a fast-paced environment.
• Perform other guest service and marketing support duties as needed.
• Greet and serve resort guests during their stay by making it easier and more enjoyable to arrive, check-in and stay at the property.
• Ensures proper handling of guest's luggage while maintaining a professional appearance and cordial attitude towards all guests and employees.
• Provides services to the guest personally or refers requests to the appropriate department manager.
• May answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment and directions.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED