Marketing Lead Development Representative, NAMER, Marketing Response Center

Amazon • Austin, TX

3d

About The Position

Do you have a desire to make a major contribution to the rapid growth of Cloud
Computing and AI? Do you want to build your skills in marketing and sales for
long-term career growth? If so, come build the future of tech as part of our
Global Marketing Response Center (MRC) team. We are looking for ambitious
individuals to join the Global MRC team to engage with new and prospective AWS
customers.

MRC is the customer engagement arm of the Marketing organization. Our mission is
to learn from customers, understand their needs, and educate them about the
benefits of AWS and all the services we offer, to help them embark on their
cloud and AI journey quickly and easily. It is a critical function within the
demand progression process, with the objective to profile, nurture, and qualify
marketing leads generated from various marketing events, campaigns, and
activities.

Requirements

• 2+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
• Experience working in a fast-paced and highly cross-functional organization
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience understanding needs of business and end customers and translating them into right solutions

Nice To Haves

• cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate
• In-depth knowledge and understanding of existing and developing technologies related to Cloud Computing and AI
• Proven ability to manage multiple priorities simultaneously in a fast-paced, high-growth startup environment where customer needs and business priorities evolve rapidly.
• Clear, concise, and confident communicator via phone or email.

Responsibilities

• Build an AWS leads database by interacting with customers by phone, email and/or live chat
• Respond to customers’ inquiries in a timely manner to accelerate their cloud journey
• Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest.
• Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
• Through nurture efforts, create higher value leads resulting in higher conversion rates.
• Actively leverage AI to catalyze your productivity and globalize any break-through solutions through structured scaling programs.
• Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experiences.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed