Marketing Operations Lead

Klaviyo•Boston, MA

21h

About The Position

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. We’re looking for a Marketing Operations Lead to own and optimize the systems, processes, and integrations that power our inbound and demand generation engine. This role sits at the intersection of Marketing and Sales and is responsible for ensuring top-of-funnel demand is captured, qualified, routed, and delivered to Sales with speed and accuracy. This is a hands-on role focused on marketing automation, data flow, and funnel operations. You’ll work closely with Inbound Sales, Demand Generation, Web, Analytics, and Systems teams to improve lead quality, conversion, and velocity across product-led and sales-assisted motions. The ideal candidate is technically strong, detail-oriented, and curious about how AI and automation can improve process speed, accuracy, and operational efficiency.

Requirements

8+ years of experience in marketing operations or GTM operations supporting inbound, demand generation, or PLG motions in a B2B environment.
Hands-on experience managing marketing automation platforms, including workflows, lifecycle stages, scoring, and routing.
Strong working knowledge of CRM concepts (leads, contacts, accounts, opportunities) and how data flows across GTM systems.
Comfortable working with funnel and handoff metrics (e.g., conversion rates, response time, acceptance rates) to drive operational improvements.
Curious and practical about AI and automation, with experience testing ways to improve process speed, accuracy, or scale.
Highly organized, execution-focused, and comfortable operating in fast-moving, ambiguous environments while owning outcomes end to end.

Responsibilities

Act as the primary marketing operations partner to the Inbound Sales team, ensuring high-quality handoffs.
Own day-to-day configuration, troubleshooting, and optimization of the marketing automation platform.
Build and maintain workflows, lifecycle automation, and event-based logic supporting inbound and product-led growth.
Own lead and PQL scoring models and routing logic to ensure fast, accurate delivery to the right sales teams.
Partner with Demand Generation and Web teams to capture and activate top-of-funnel signals (web, product, form, behavioral).
Support audience creation, segmentation, and funnel experimentation to improve conversion from first touch to sales-ready demand.
Monitor inbound funnel performance and identify opportunities to improve volume quality, speed, and efficiency.
Monitor handoff metrics (e.g., response time, acceptance rates) and drive continuous improvement.
Own core marketing system integrations with CRM and other GTM tools, ensuring data accuracy and sync health.
Manage a large and evolving marketing technology stack, including tool setup, integrations, permissions, troubleshooting, vendor coordination, and evaluation of new capabilities as needs evolve.
Experiment with automation and AI-powered capabilities to reduce manual work and improve process speed, accuracy, and scalability.