Marketing & Operations Manager (Experiential Brand Leadership)

Cooper Connect•Davenport, IA

26d

About The Position

At Chick-fil-A Davenport, marketing doesn’t live behind a desk, it lives on the floor, in the community, in our team, and in the guest experience. Owner/Operator Jeremy Tatman is passionate about developing people in their unique strengths and gifts. When you join our team, you’re stepping into a culture that genuinely cares for one another, serves guests with intention, and invests deeply in the Davenport community through our non-profit, Lives of Legacy. We’re proud to be an Iowa Works Participant and part of the fastest-growing Quick Service Restaurant brand in the nation. Why Chick-fil-A? Chick-fil-A is consistently recognized for excellence and impact, including: Highest customer satisfaction scores for 10 consecutive years Forbes: Best Customer Service (2025), Customer Experience All Stars (2024) America’s Dream Employers (2025) Best Brands for Social Impact (2023) Best Employers for Women (2023) $191M+ awarded in team member scholarships since 1973 The Opportunity We’re looking for a Marketing & Operations Leader who wants to build a brand through real-world execution. This is not a desk-based marketing role. Instead, you’ll: Spend ~15 hours per week focused on marketing strategy, brand storytelling, community partnerships, and social media Spend the majority of your time leading alongside our team in restaurant operations, because that’s where brand, culture, and guest experience actually come to life If you’re energized by live environments, people leadership, and hands-on execution, this role offers a rare chance to own how a nationally respected brand shows up locally, every day. No restaurant experience? No problem. If you’ve led teams, worked in hospitality or customer-facing environments, or executed events, promotions, or community initiatives, we’ll train you in Chick-fil-A’s proven systems. Who Thrives in This Role This role is a strong fit if you: Want to own real brand impact, not just campaign ideas Enjoy being on your feet, leading people, and executing in real time See operations as a platform for marketing, not a distraction from it Care deeply about community, culture, and developing others

Requirements

2+ years in marketing, promotions, fundraising, or community engagement
Experience in hospitality, events, or customer-facing roles
Strong leadership, communication, and organizational skills
Creative, results-driven, and people-oriented
Experience with brand identity, positioning, or awareness campaigns
Willingness to work in both marketing and restaurant operations

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Shape and execute local brand strategy and storytelling
Build relationships with schools, businesses, nonprofits, and community groups
Lead social media and Chick-fil-A App engagement
Plan and execute in-store events, promotions, and product launches
Manage a monthly community donation budget and outreach initiatives
Lead and develop restaurant teams in day-to-day operations through hands-on modeling, coaching, and mentoring
Partner with catering teams to grow outside sales
Drive inside sales through suggestive ordering and guest engagement
Collaborate with department leaders to improve overall restaurant performance
Attend weekly leadership meetings and help set cross-functional goals