Marketing Operations Specialist III

About the position

Medica's Marketing Operations Specialist III is responsible for managing inventory, audience lists, and pre-production processes for direct-to-consumer member communications across all brands. This role serves as a key liaison between the Marketing and Experience team and cross-functional partners, ensuring the successful execution of member communication strategies.

Responsibilities

• Support Consumer Communication Strategies
• Contribute to meetings by offering cost-effective solutions aligned with communication goals
• Provide regular status updates in cross-functional meetings
• Create and manage project schedules using project management tools
• Maintain a master production schedule to optimize resources and meet deadlines
• Collaborate with stakeholders to resolve data, timeline, or production issues
• Manage campaign templates in the customer communication management system
• Pre-flight art files to ensure USPS compliance before printing
• Develop mailing instructions that align with strategic goals
• Review and approve print and data proofs from vendors
• Request print quotes and secure budget approvals from business owners
• Maintain financial documentation for assigned projects
• Write detailed data order instructions based on strategy briefs
• Partner with analytics teams to structure data per project needs
• Review and clean mailing lists for production accuracy
• Support implementation and maintenance of Customer Communication Management (CCM) software
• Coordinate with print buyers to ensure material availability
• Collaborate with internal teams to forecast print material needs
• Monitor inventory reports and manage reorder thresholds

Requirements

• Bachelor's degree in Marketing or a related field
• 5 years of work experience beyond degree

Nice-to-haves

• CRM platforms (e.g., Salesforce, Microsoft Dynamics)
• Business intelligence tools (e.g., Qlik Sense, Power BI)
• Web analytics (e.g., Google Analytics, Google Tag Manager)

Benefits

• Competitive medical, dental, vision
• PTO
• Holidays
• Paid volunteer time off
• 401K contributions
• Caregiver services