Marketing Operations & Systems Manager

Discovery Senior Living • Bonita Springs, FL

5d

About The Position

As Marketing Operations & Systems Manager, your role includes supporting the operational, financial, and systems infrastructure of the marketing team by managing billing processes, administering platforms, and coordinating projects to ensure accuracy, efficiency, and alignment across all functions. What You’ll Do: Manage billing operations including invoice processing, tracking accounts payable/receivable, and resolving discrepancies Maintain accurate, audit-ready financial and operational records Administer and manage user access across systems including HubSpot and other platforms Oversee onboarding/offboarding system access and license management Monitor system usage, subscriptions, and cost optimization opportunities Maintain documentation for system processes and procedures Support project coordination including scheduling, tracking, and reporting Maintain project documentation, meeting notes, and action items Coordinate communication across internal teams, vendors, and stakeholders Identify and escalate risks, blockers, and timeline concerns

Requirements

• Bachelor’s degree in Finance, Marketing, Business, or related field
• 3–5 years of experience in systems administration, billing, or operational roles
• Experience with CRM and workflow tools; HubSpot required
• Strong organizational, time management, and project coordination skills
• High attention to detail and accuracy with financial and operational data
• Strong communication skills with ability to collaborate across teams
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and process-driven mindset

Responsibilities

• Manage billing operations including invoice processing, tracking accounts payable/receivable, and resolving discrepancies
• Maintain accurate, audit-ready financial and operational records
• Administer and manage user access across systems including HubSpot and other platforms
• Oversee onboarding/offboarding system access and license management
• Monitor system usage, subscriptions, and cost optimization opportunities
• Maintain documentation for system processes and procedures
• Support project coordination including scheduling, tracking, and reporting
• Maintain project documentation, meeting notes, and action items
• Coordinate communication across internal teams, vendors, and stakeholders
• Identify and escalate risks, blockers, and timeline concerns

Benefits

• competitive pay with early access to earned wages
• flexible scheduling
• health, dental, vision, life, and disability insurance
• paid time off and holidays
• a 401(k) with employer match
• paid training and growth opportunities
• uniforms (where applicable)
• additional perks such as an Employee Assistance Program (EAP), volunteer time off, and wellness-related benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees