Marketing Representative - MGM Grand Detroit

About the position

Join our energetic team as a Marketing Representative and be the face of excitement at the MGM Rewards desk! In this vibrant role, you’ll engage with guests as you promote and enroll them in the fantastic MGM Rewards program, helping them unlock exclusive perks and unforgettable experiences!

Responsibilities

• Assist guests with all requests and answer questions about the MGM Rewards program.
• Direct marketing and special events offers.
• Understand and explain program updates and ensure consistent promotion of the GameSense problem gambling program.
• Explain the MGM Rewards program in detail and enroll guests in the MGM Rewards Program.
• Redeem guests' points or offers.
• Analyze casino play to determine and establish comp profiles for guest reservations.
• Track and adjust receipts for members' non-gaming spend.
• Redeem, research, and adjust offers, rewards, tier credits, and issue comps.
• Navigate multiple computer systems including Patron Management.
• Make reservations for preferred players at restaurants, hotels, and transportation.
• Process reservations and requests from guests, hosts, and executives.
• Assist host in issuing discretionary and MGM Rewards Point Comps, dining, and hotel reservations.
• Run companywide promotional events including but not limited to Cruise Giveaways and Gift Giveaways.
• Assist with promotional Slot Tournaments and event ticket distribution.

Requirements

• High school diploma, GED, or equivalent.
• One year of prior relevant customer service experience.
• Previous experience working in a similar resort setting preferred.
• Ability to work a varied shift to include weekends, holidays, and evenings.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts.
• Free meals in our employee dining room.
• Various programs and networking opportunities to help you get promoted.
• Volunteer opportunities to give back to the community.
• Other various discounts with company partners such as travel, electronics, online shopping, and many more!