Marketing Representative Package Sales

About the position

As a On-Site Package Sales Agent you would be directly responsible for the promotion of selling vacation packages to eligible on-site guests' post-sales presentation. This person responds to guest requests in a timely manner and represents HGV in a professional manner.

Responsibilities

• Provides information and incentives for guests to come back to a HGV property.
• Pro-actively pursues eligible guests on-site to preview HGV through direct purchase of a mini-vacation package.
• Ensures guests meet minimum eligibility for package offers by specific location.
• Completes required paperwork and data-entry accurately and completely for each package sale.
• Provides location-related guest service to resort guests and visitors, including directing guests to responsible resort services for specific resort information.
• Distributes only HGV authorized and unaltered information, collateral and materials. Maintains location-operating standards.
• Notifies manager of any shortages in collateral in a timely manner.
• Reviews production reports and notifies manager of any challenges.
• Assists management with training of new hires on location.
• Arrives and leaves location at scheduled times and follows appropriate timekeeping and PTO guidelines.
• Self-motivated and possesses necessary sales skills to meet monthly package sales target.
• Follows gifting procedures to ensure costs are met monthly.
• Contacts management with any guest issues.
• Exceptional verbal communication skills.
• Commitment to provide world-class customer service.
• Confident in building value and setting/achieving sales goals.
• Strong problem-solving and organizational skills.
• Ability to work flexible schedule that includes evenings, weekend, and holidays.
• Basic computer and iPad knowledge (Word, Outlook, Internet Explorer etc.).
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Requirements

• At least one year hospitality and/or customer service experience.
• Must be proficient in Microsoft Office.

Nice-to-haves

• 1 year Marketing experience in Vacation Ownership Industry.

Benefits

• Earning potential of $75K+ annually with uncapped commissions.
• Outstanding health care options that all employees are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
• Paid Time Off that allows for adventure, self-discovery, relaxation, or recuperation.
• Our Go Hilton Team Member Travel Program offers deeply discounted rates at Hilton properties all over the world with 50% off at participating hotel-operated restaurants.
• 401K which HGV will match up to 4% annually.
• DailyPay allows eligible U.S. Team Members to get your earned pay any time before payday through secure, instant transfers, whenever and wherever, 24/7/365.
• Internal career mobility with a growing company.
• Industry-leading training, top notch technology and continuous support.