As a Marketing Representative, Pre-Arrival you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our owners and guests. You will work a flexible schedule to include weekends and holidays.
Responsibilities
Contact Owners and guests through multiple touch points, such as outbound calls and email to offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
Manage call list provided and make required number of outbound phone calls per day to meet production requirements.
Sell local tours and activities while performing exceptional vacation planning concierge services.
Promote HGV Ultimate Access events.
Proactively work with management to resolve any customer related challenges that may arise.
Complete any reasonable request from management.
Complete other administrative duties and tasks, as assigned by management.
Requirements
High School Diploma/GED
Able to work flexible schedules including mornings, evenings, weekends and holidays
Minimum 1 year of customer service experience
Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
Excellent verbal and written communication
Knowledge of Hawaii activities
Nice-to-haves
Previous sales related call center experience or timeshare experience
Previous tours and activity or concierge service experience
Benefits
Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan.
Targeted annual earnings of $100,000 per year, with some Team Members earning substantially more based on their individual performance.
Medical, Dental, and Vision insurance from Day One
401k plan with company match
Life insurance
Company stock purchase program
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities