Marketing Representative Rental Program

About the position

As a Marketing Representative, Pre-Arrival you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our owners and guests. You will work a flexible schedule to include weekends and holidays.

Responsibilities

• Contact Owners and guests through multiple touch points, such as outbound calls and email to offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
• Manage call list provided and make required number of outbound phone calls per day to meet production requirements.
• Sell local tours and activities while performing exceptional vacation planning concierge services.
• Promote HGV Ultimate Access events.
• Proactively work with management to resolve any customer related challenges that may arise.
• Complete any reasonable request from management.
• Complete other administrative duties and tasks, as assigned by management.

Requirements

• High School Diploma/GED
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Minimum 1 year of customer service experience
• Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
• Excellent verbal and written communication
• Knowledge of Hawaii activities

Nice-to-haves

• Previous sales related call center experience or timeshare experience
• Previous tours and activity or concierge service experience

Benefits

• Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan.
• Targeted annual earnings of $100,000 per year, with some Team Members earning substantially more based on their individual performance.
• Medical, Dental, and Vision insurance from Day One
• 401k plan with company match
• Life insurance
• Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities