Marketing Rewards Representative - MGM Northfield Park

MGM Resorts International

8d • $18 • Onsite

About The Position

As an MGM Rewards Representative, you’ll be one of the first friendly faces our guests meet. By taking the time to understand their unique stories and what they need, you’ll help create meaningful WOW moments and memorable experiences they’ll carry with them long after they leave.

Requirements

• Must be at least 21 years of age
• High School Diploma, GED or equivalent required
• Minimum of 1 year of customer service or related experience required
• Availability to work the 2:30 PM – 11:00 PM shift, including weekends and holidays

Responsibilities

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Coordinate reservations for our preferred players at restaurants, hotels and for transportation
• Assist customers while maintaining the privacy and confidentiality of all guests, ensuring the highest level of guest experience at all times.
• Assist guests with their needs and concerns, ensuring their satisfaction by addressing and resolving issues promptly
• Confident in using computer software and front desk technology
• Capable of managing a variety of tasks, without losing attention to detail

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Health & Income Protection Benefits (For eligible employees)
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED