Marketing Systems Process and Solutions Specialist

About the position

The Marketing Systems Process & Solutions Specialist plays a pivotal role in enhancing the efficiency and effectiveness of marketing operations. They bring a creative, solution-oriented mindset to drive strategic initiatives through business process improvement and system implementation. This role collaborates with cross-functional teams to design and refine processes that align with organizational goals, ensuring seamless integration and adoption across departments. Responsibilities include partnering with Marketing, Merchandising, and Technology teams across Macy's, Bloomingdale's, and Bluemercury divisions to provide thoughtful, solutions-focused support for systems and processes.

Responsibilities

• Partner with stakeholders to assess current workflows, identify inefficiencies, and recommend enhancements that align with business goals.
• Work closely with teams across Marketing, Merchandising, Technology, and other departments to gather insights, understand needs, and ensure cohesive process design and implementation.
• Support the planning and execution of new system implementations, ensuring processes are properly integrated and teams are guided through the transition.
• Create and maintain clear, comprehensive documentation for new processes and systems.
• Lead training sessions to ensure team members can effectively use new tools and workflows.
• Clearly and promptly communicate process changes to relevant stakeholders.
• Monitor the effectiveness of implemented processes, collect feedback, and recommend ongoing improvements to optimize efficiency and outcomes.
• Troubleshoot, delegate, and track user issues to determine root causes, training needs, or system defects.
• Report technical issues to Technology partners and collaborate with Marketing Product and Reporting teams to prioritize fixes and enhancement requests.
• Help teams navigate change by addressing concerns, promoting adaptability, and reinforcing a culture of continuous improvement.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Requirements

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• 1-3 years of experience in a related area.
• Advanced skills in Microsoft Office Suite (especially PowerPoint and Excel).
• Familiarity with Adobe Creative Suite, process mapping tools, and both PC and Mac platforms.

Nice-to-haves

• Strong presentation and stakeholder engagement skills.
• Demonstrates a proactive, diplomatic, and solution-oriented mindset with strong listening and relationship-building skills.
• Applies creative and independent thinking to solve problems, anticipate needs, and contribute to broader strategic initiatives.
• Thrives in a fast-paced, large, and complex organization by being flexible, responsive, and resourceful.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Tuition reimbursement.