Marketing Technology Support - Temp

Jack Morton•Detroit, MI

About The Position

Support the execution and technical operations of event-based marketing technology programs, including data capture systems, mobile devices, connectivity troubleshooting, and remote support for live activations. What you’ll do Support lead generation, data capture systems, and event technology for GM experiential marketing programs Provide on-site and remote technical support during live event activations Troubleshoot and resolve technical issues related to devices, connectivity, and event technology platforms Assist with setup and configuration of event technology equipment (tablets, scanners, RFID readers, etc.) Diagnose connectivity issues including WiFi and cellular networks Manage basic system QA, reporting, and data validation tasks Support event setup, execution, and post-event technical processes Document support issues and escalate complex problems when necessary Work with internal teams and external vendors to ensure smooth event execution Assist with basic HTML/CSS edits when required (nice to have, not required) Technical Support Responsibilities Serve as the first point of contact for technical support requests via phone, email, chat, or in person Troubleshoot basic technical issues and resolve or escalate when needed Document issues, resolutions, and escalation steps Follow established procedures and support workflows Who you are! Detail-oriented with strong documentation habits Comfortable troubleshooting technology in fast-paced environments Calm and resourceful under pressure during live events Strong communicator able to explain technical issues to non-technical users Proactive and collaborative with internal teams and vendors Able to manage multiple tasks and priorities simultaneously What you’ll bring to Jack 1–3 years supporting users, devices, or event technology systems Interest in technology and problem solving Strong communication and customer service skills Ability to manage multiple deadlines independently Willingness to occasionally support evenings or weekends when events require Basic HTML/CSS experience is a plus but not required [This is currently a Temporary Role through mid to late July, with potential to convert to Permanent in the future] Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law. #LI-RO1 We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered. JOB SCAM ALERT We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address “@jackmorton.com” or “@jackmorton.co.uk”. We will never require an applicant to provide credit card or banking information to cover any supposed advance costs. If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action. Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity. We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.

Requirements

1–3 years supporting users, devices, or event technology systems
Interest in technology and problem solving
Strong communication and customer service skills
Ability to manage multiple deadlines independently
Willingness to occasionally support evenings or weekends when events require
Detail-oriented with strong documentation habits
Comfortable troubleshooting technology in fast-paced environments
Calm and resourceful under pressure during live events
Strong communicator able to explain technical issues to non-technical users
Proactive and collaborative with internal teams and vendors
Able to manage multiple tasks and priorities simultaneously

Nice To Haves

Assist with basic HTML/CSS edits when required (nice to have, not required)
Basic HTML/CSS experience is a plus but not required

Responsibilities

Support lead generation, data capture systems, and event technology for GM experiential marketing programs
Provide on-site and remote technical support during live event activations
Troubleshoot and resolve technical issues related to devices, connectivity, and event technology platforms
Assist with setup and configuration of event technology equipment (tablets, scanners, RFID readers, etc.)
Diagnose connectivity issues including WiFi and cellular networks
Manage basic system QA, reporting, and data validation tasks
Support event setup, execution, and post-event technical processes
Document support issues and escalate complex problems when necessary
Work with internal teams and external vendors to ensure smooth event execution
Serve as the first point of contact for technical support requests via phone, email, chat, or in person
Troubleshoot basic technical issues and resolve or escalate when needed
Document issues, resolutions, and escalation steps
Follow established procedures and support workflows