Marketplace Relations Representative

Stage Front•Columbia, MD

4d•$45,000 - $50,000

About The Position

The Marketplace Relations Associate is responsible for maintaining and improving relationships with all marketplaces through which Stage Front sells tickets. This role manages ticket-related issues, supports sellers, troubleshoots problem orders, and ensures accurate fulfillment across specific Marketplaces. The associate will serve as a key liaison between internal teams and external marketplaces, helping escalate complex issues while minimizing marketplace errors.

Requirements

High School Diploma.
Proficiency in Microsoft Office/Google Doc applications.
Ability to use standard office equipment (copier, scanner, fax machine, telephone, postage equipment).
Strong attention to detail and accuracy.
Ability to work in a fast‑paced environment and manage multiple tasks.

Nice To Haves

Experience working with online marketplaces.
Experience with event ticket lifecycle workflows (inventory, fulfillment, resolution).
Knowledge of ticket marketplace compliance or rating-impacting processes.

Responsibilities

Assist Marketplaces and clients with invalid ticket claims by researching and providing evidence to support ticket validity, ensuring resolutions are beneficial to both parties.
Minimize processing errors and identify trends to help reduce overall Marketplace-related issues.
Troubleshoot problem orders and identify appropriate replacements to protect ratings and meet replacement requirements.
Collaborate with Inventory and Fulfillment teams to ensure daily fulfillment accuracy and efficiency for assigned Marketplaces.
Escalate serious issues to Marketplace Managers when needed.
Support team members during the week and take full responsibility for handling replacements, double sales, and marketplace issues on weekends.
Work to minimize and reduce Stage Front internal errors.

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