MarTech Architect (Hybrid)

Signet Jewelers•Akron, OH

3d•Hybrid

About The Position

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and t his core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! We are seeking a MarTech Architect with strong Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) experience to lead customer data and MarTech architecture. This role will design, govern, and evolve enterprise-scale customer data flows, enable real-time personalization, and integrate CDP with the broader MarTech ecosystem (CRM, Analytics, and Marketing Channels). The MarTech Architect will also define platform standards, governance, monitoring, and long-term strategies to ensure data quality, identity stability, security, and AI/ML readiness across the customer profile ecosystem.

Requirements

7+ years of experience in CDP, MarTech, or Data Architecture roles
Hands-on experience with Adobe Experience Platform (AEP) in enterprise environments
Strong expertise in XDM data modeling, event and attribute design, and schema governance
Experience with identity resolution, identity rules, and customer profile stitching strategies
Experience working with Real-Time Customer Profile, segmentation, and audience activation
Strong experience with Adobe Journey Optimizer (AJO) for journey design and orchestration
Experience with batch and streaming data ingestion patterns within AEP
Solid understanding of enterprise MarTech architecture and system integrations
Experience integrating CDP with CRM systems, analytics platforms, and marketing activation tools
Knowledge of data governance, privacy, consent management, and compliance requirements
Experience defining or supporting monitoring, observability, or data quality practices
Ability to work effectively with both technical teams and marketing stakeholders
Deep Adobe CDP and MarTech expertise (not generic data engineering)
Comfortable owning platform standards, governance, and best practices
Able to translate business use cases into scalable CDP and journey designs

Nice To Haves

Experience with Adobe Customer Journey Analytics (CJA)
Adobe AEP / AJO certifications
Experience with data governance, privacy regulations (GDPR / CCPA)
Exposure to CI/CD, automation, or DevOps for MarTech platforms
Retail, eCommerce, or large-enterprise MarTech experience

Responsibilities

Architect and own Adobe AEP–based CDP implementation across Dev, Stage, and Prod
Design and maintain XDM schemas, identity namespaces, identity rules, and profile stitching strategies
Define and enforce CDP data governance standards, including event and attribute taxonomy
Enable real-time customer profiles, segmentation, and audience activation
Design and govern Adobe Journey Optimizer (AJO) journeys (event-based and audience-based)
Integrate CDP with the MarTech stack including CRM, analytics, email, SMS, paid media, web, and mobile platforms
Define monitoring, observability, and alerting standards for AEP pipelines, identity stitching, segmentation, and activation flows
Establish platform guardrails, environment strategy, and best practices for deployment, versioning, and security changes
Define the long-term strategy to fix and prevent identity issues across the customer profile ecosystem
Define and maintain security models, access control, and compliance configurations within AEP
Support AI/ML readiness initiatives including predictive segmentation, enriched attributes, and decisioning integration
Influence the multi-year CDP and MarTech roadmap, evaluate vendor capabilities, and guide platform evolution
Ensure data quality, governance, privacy, and consent management
Partner with marketing, analytics, engineering, security, and vendors on MarTech enablement