Maryland Technical Product Owner, DentaQuest

About the position

The Technical Product Owner will play a critical role with managing and monitoring the technical aspects of the relationship with the State of Maryland client. The candidate will build and maintain strong relationships with the client, understanding their technical needs, and ensuring successful delivery of solutions, often requiring strong communication, problem-solving, and technical knowledge.

Responsibilities

• Providing expert knowledge of the architecture surrounding the aspects related to State of Maryland and consult to Business and Technology teams when detailed application architecture knowledge is needed
• Working with Business and Information Architects to review business drivers, needs and strategies and understand implications to the application architecture
• Lead the Managed Services elements of engagements
• Ensure and Monitor day-to-day processes to be the primary contact for data/file exchange (eligibility, claims, etc.)
• Correcting/confirming receipt of file delivery
• Escalating to Client Data Management team and other SMEs as necessary
• Responsible for the Project Status/Planning and Deliverables - Reviews project plans, Project estimates, and developing project pipeline
• Works closely with the State of Maryland Manager and Division Manager to provide day-to-day oversight on project plans, resource plans and forecasts
• Collaborate with business partners and client to identify, track, develop, test, implement, maintain, and operate all interfaces necessary to meet all requirements of RFP
• Issue Management - Able to resolve project related issues escalated by project team
• Process Improvements - Proactively identifies ways to improve efficiency, increase quality, and decrease cost by applying both waterfall and agile methodologies
• Drive IT solutions through change management and training programs
• Represent the voice of the customer by synthesizing information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing

Requirements

• Proven experience with five or more years as a Technical Client Engagement Owner or a similar role in software development
• Bachelor's or Master's degree in one of the following: Computer Science, Engineering Management Information Systems or technical Information Systems
• Candidate must live or reside in State of Maryland
• Understanding of healthcare including eligibility processing, claims adjudication systems claims process workflow such as Claim intake, pre-adjudication, adjudication rule engine, EOB, EDI is required
• Experience in aligning product roadmaps with the client business strategy
• Technical understanding of cloud-native solutions in AWS (EC2, Lambda, API Gateway, RDS, DynamoDB, S3, IAM, Cognito, ECS, Kubernetes)
• Understanding of design, develop, and deploy scalable microservices using Python on AWS
• Understanding of secure front-end applications with OAuth, JWT, and token-based authentication
• Optimize user experience in authentication, ensuring fast, secure login flows
• Ensure high availability, performance, and security in a distributed cloud environment
• Understanding of design, implementation, and maintain Okta tenants for enterprise applications
• Understanding of SSO, MFA, Adaptive Authentication, and API Access Management using OAuth, OIDC, and SAML
• Understanding of Okta integrations with cloud (AWS, Azure, GCP), SaaS, and on-premises applications, leveraging APIs and automation
• Establishes, implements, and documents the technology integration or migration strategies
• Collaborative and influential in your approach, appropriately engaging team members to accomplish your objectives
• Flexible to work in a fast-paced, dynamic environment in a professional and timely manner
• Excellent verbal, presentation, and written communication skills

Nice-to-haves

• 3+ years' experience in IAM security, including at least 4+ years working with Okta
• Deep understanding of OAuth 2.0, OIDC, SAML, JWT, and SCIM
• Technical scripting skills with Python, JavaScript, PowerShell, or similar languages for Okta automation
• Strong experience with serverless architectures (AWS Lambda, Step Functions)
• Strong understanding of IAM security principles, encryption, and Zero Trust models
• Experience integrating Okta with Active Directory (AD), LDAP, and third-party IAM tools
• Strong knowledge of Zero Trust security models and identity governance

Benefits

• Generous vacation and sick time
• Market-leading paid family, parental and adoption leave
• Medical coverage
• Company paid life and AD&D insurance
• Disability programs
• Partially paid sabbatical program
• 401(k) employer match
• Stock purchase options
• Employer-funded retirement account
• Flexible, inclusive and collaborative work environment that supports career growth