Materials Repair and Overhaul Technician

Trillium Engineering

About The Position

Purpose of Position: This position serves as a technical resource for the evaluation, repair, and service disposition of electro-mechanical systems. Responsible for returned assets throughout the product service lifecycle, this position ensures configuration integrity, documentation accuracy, and compliance with engineering, quality, and safety standards. Working cross-functionally with manufacturing, engineering, and customer-facing teams, the position executes structured troubleshooting and repair activities that support operational readiness and consistent service performance.

Requirements

2 years’ experience assembling complex electro-mechanical products in a production environment or equivalent education or work experience.
Proficient in analyzing electrical system schematics to diagnose hardware faults.
Excellent communication skills, both verbal and written.
Excellent team skills and team oriented.
Excellent time management skills and meets deadlines.
Flexible; able to multi-task in response to time-sensitive and changing situations.
Effective listening skills.
Objective, solution-oriented problem-solving skills.
Handles highly sensitive and confidential information.
Resourceful, able to network and connect people to appropriate resources.
Technology savvy, comfortable using MS software products.
Strong planning and organizational skills and follow through.
Resilient, stays positive and solution oriented.
Perceptive, discovers underlying issues in situations and re-states them in a helpful way.
Self-starter with a strong work ethic, able to work without direct supervision.

Nice To Haves

Experience in PCBA rework to IPC standards, documenting all rework in accordance with quality procedures, preferred.
Experience working in a dynamic work environment and independent prioritization.
Experience in process improvement methodologies such as Lean, Six Sigma, or Kaizen, preferred.

Responsibilities

Maintain detailed records of transactions, including customer information and configuration, product serial numbers, and repair/replacement actions taken.
Assess repair viability and service disposition, recommending cost-effective service strategies in alignment with customer and company policies.
Perform repairs and replacements of faulty components, ensuring products are restored to their original working conditions.
Conduct thorough inspections and advanced diagnostic tests on returned electro-mechanical products to identify faults and malfunctions.
Accurately document and track electro-mechanical products, material transactions, and technical communications through the MRO Enterprise system.
Partner with customer-facing teams to gather technical details, identify failure trends, and support data-driven service decisions.
Partner with Engineering and manufacturing teams to resolve complex technical issues and implement permanent corrective actions.
Provide technical support to internal production and assembly personnel, addressing queries related to product issues, internal processes and rework strategies.
Execute final inspection protocols, functionality testing, and release validation to ensure repaired units meet engineering and customer requirements prior to shipment. Preserve programmatic hardware configurations.
Other duties as assigned