Mattress Services Representative (OKC/FT) Non-Safety Sensitive

Mathis Home • Oklahoma City, OK

1d • Onsite

About The Position

Essential Job Duties and Responsibilities of Mattress Services Rep: Primarily responsible for providing effective customer service to all customers by utilizing excellent, in‑depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and coworker who approaches. Work efficiently in a fast‑paced environment while demonstrating strong communication skills. Provide timely and accurate information in response to customer requests and concerns. Assist customers, sales associates, and delivery drivers with purchases during inbound calls and face‑to‑face interactions, including inquiries regarding warranties and returns. Order all necessary parts for missing hardware, legs, finials, and upholstery/leather replacement panels. Follow up with the factory on outstanding service orders to update statuses. Work the non‑sellable report to eliminate items waiting on parts. Partner with sales associates to meet and exceed customer service expectations. Demonstrate the ability to organize and manage multiple priorities. Maintain the office's appearance by keeping all areas neat and clean. File daily invoices. Perform any other duties as directed by management. Perks that come with the job: Fun work environment! Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program Paid Vacation Employee Discounts 10% On-site Gym! Education and/or Work Experience Requirements for Mattress Services Rep: Ability to repetitively use arms, hands, and fingers. Ability to communicate effectively with team members. Positive attitude when working with customers. Customer service experience preferred. Knowledge of employment and merchandise handling procedures. Physical Requirements: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, typing, hearing/listening and repetitive motion. Heavy Work: Lifting up to 20 lbs occasionally. Work Environment: Indoor climate-controlled environment. Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

Requirements

• Ability to repetitively use arms, hands, and fingers
• Ability to communicate effectively with team members
• Positive attitude when working with customers
• Knowledge of employment and merchandise handling procedures
• Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, typing, hearing/listening and repetitive motion
• Heavy Work: Lifting up to 20 lbs occasionally

Nice To Haves

• Customer service experience preferred

Responsibilities

• Providing effective customer service to all customers by utilizing excellent, in‑depth knowledge of company products
• Maintaining a friendly and professional environment by greeting and acknowledging every customer and coworker who approaches
• Working efficiently in a fast‑paced environment while demonstrating strong communication skills
• Providing timely and accurate information in response to customer requests and concerns
• Assisting customers, sales associates, and delivery drivers with purchases during inbound calls and face‑to‑face interactions, including inquiries regarding warranties and returns
• Ordering all necessary parts for missing hardware, legs, finials, and upholstery/leather replacement panels
• Following up with the factory on outstanding service orders to update statuses
• Working the non‑sellable report to eliminate items waiting on parts
• Partnering with sales associates to meet and exceed customer service expectations
• Demonstrating the ability to organize and manage multiple priorities
• Maintaining the office's appearance by keeping all areas neat and clean
• Filing daily invoices
• Performing any other duties as directed by management

Benefits

• Fun work environment!
• Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program
• Paid Vacation
• Employee Discounts
• 10% On-site Gym!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed