MDR Site Manager, U.S.

Sygnia•Austin, TX

About The Position

Sygnia is a global cyber readiness and response company that partners with organizations around the world to proactively strengthen their security posture and respond to advanced threats. We work with security teams, executives, and boards to help them prepare for, manage, and recover from cyber incidents with confidence. Our services span incident response, proactive security services, and managed detection and response, combining deep technical expertise with a strong operational and client focused mindset The Role The MDR Site Manager is a senior leadership role within Sygnia’s global Managed Detection and Response organization. This is a new position in the United States and will play a key role in standing up and growing Sygnia’s first US based MDR site. This role owns the day to day operations of the site and serves as the local leader responsible for execution, people leadership, and client experience. While the long term size of the site will evolve over time, this role is expected to help scale the operation thoughtfully as demand grows. The position is strictly post-sales and operational, with no sales or quota responsibility. The MDR Site Manager reports directly to the Global Director of MDR Operations.

Requirements

At least five years of experience in MDR, SOC, or incident response roles in hands on or leadership capacities.
At least two years of people management experience, ideally leading both technical and client facing teams.
Strong operational instincts with a data driven and ownership focused mindset.
Excellent communication and coordination skills with internal teams and external clients.
Experience working across regions, time zones, and distributed teams.
High emotional intelligence and the ability to manage both client expectations and team dynamics effectively.

Nice To Haves

Experience helping stand up or scale a SOC or MDR operation.
Exposure to enterprise MDR clients and complex environments.
Familiarity with operational tooling, metrics, and automation in a managed services context.

Responsibilities

Own daily MDR site operations, including shift readiness, alert handling, incident escalation, and performance tracking.
Help establish operational rhythms, processes, and standards as the US SOC is built and matured.
Ensure adequate staffing and coverage aligned with client needs and alert volumes.
Lead local capacity planning and resource allocation using operational data and global targets.
Lead the establishment of the MDR U.S. site, including supporting office space selection and setup.
Partner with global leadership to align on infrastructure, vendor selection, and overall operational readiness.
Oversee local facility setup, including IT systems, connectivity, and operational requirements.
Ensure the site is fully prepared to support MDR operations at launch.
Manage day to day site logistics during the initial operational phase.
Directly manage Monitoring Team Leaders and Customer Success or Account Management roles aligned to the site.
Support hiring, onboarding, coaching, and professional development of MDR analysts and leaders.
Build and reinforce a strong site culture centered on accountability, quality, and continuous improvement.
Act as a senior escalation point during high impact or complex security incidents.
Provide guidance on investigative approach, prioritization, and decision making during active threats.
Stay current on emerging threats, attacker techniques, and client specific risks to ensure consistent technical excellence.
Engage in technical discussions with clients when needed, demonstrating credibility and confidence.
Serve as the senior point of contact for clients supported by the US MDR site.
Ensure service delivery meets Sygnia’s global MDR standards for quality, responsiveness, and communication.
Partner with global MDR leadership and Customer Success teams to manage escalations, quarterly reviews, and service evolution discussions.
Develop strong long term client relationships through regular engagement, including in person meetings as appropriate.
Translate global MDR strategy into effective local execution.
Align local workflows, priorities, and KPIs with overall MDR objectives.
Identify operational risks, gaps, or improvement opportunities and elevate them to global leadership.
Collect feedback from clients and internal teams to surface recurring themes or improvement areas.
Work closely with product and platform teams to convert operational insights into input that shapes the global MDR roadmap.
Participate in global MDR leadership forums and planning sessions.
Ensure smooth cross regional collaboration, including handoffs, incident continuity, and knowledge sharing.