Meals-on-Wheels Case Manager

LIFECARE ALLIANCE • Columbus, OH

8d • $20

About The Position

This position ensures high-quality service delivery and compliance for LifeCare Alliance’s Nutrition Programs by combining client eligibility assessment with quality assurance oversight.

Requirements

• Associates degree in social work
• Must have proven documentation and process management skills.
• Strong ability to conduct client intake and assessment for Home Delivered Meal services.
• Proficiency in collaborating with assessment teams to address observation reports.
• Competence in processing internal referrals to other LifeCare Alliance departments.
• Excellent quality assurance and service monitoring skills to ensure high-quality service delivery.
• Strong communication and interpersonal skills to effectively interact with clients and team members.
• Ability to maintain compliance with LifeCare Alliance’s Nutrition Programs standards and procedures.

Nice To Haves

• Human Services or Community Health Worker certification is preferred.
• Minimum of 2 years’ experience working for a not-for-profit, community services, or government agency preferred.
• Additional preferred experience working with older adults and disabled/chronically ill individuals.

Responsibilities

• Conduct home-delivered meal client intake and assessments to determine eligibility and service needs.
• Collaborate with the assessment team to address observation reports and process internal referrals to other LifeCare Alliance departments for clients.
• Ensure quality assurance and service monitoring to maintain program standards and compliance.
• Maintain accurate and timely documentation of client interactions, assessments, and service delivery processes.
• Provide support and guidance to clients, ensuring their needs are met in a compassionate and professional manner.
• Participate in team meetings and training sessions to enhance service delivery and professional development.
• Develop and maintain effective working relationships with clients, colleagues, and community partners to support program goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree