Meals on Wheels Client Services & Quality Assurance Coordinator (grant-funded)

LIFECARE ALLIANCE • Columbus, OH

1d • $20

About The Position

- This position ensures high-quality service delivery and compliance for LifeCare Alliance’s Nutrition Programs by combining client eligibility assessment with quality assurance oversight. The role involves managing the meal order processes for home-delivered (daily and frozen) meals, dining centers, and contracts in accordance with service level agreements set by Production and Distribution Kitchen Operations. This is a grant-funded position covered through 7/31/2027.

Requirements

• High School Diploma or GED
• Minimum of 2 years’ experience working for a not-for-profit, community services, or government agency
• Proven documentation and process management skills
• Detail-oriented
• Ability to work in a fast-paced, deadline-driven, noisy environment

Nice To Haves

• Associate's degree in social work or Community Health Worker certification
• Experience working with older adults and disabled/chronically ill individuals

Responsibilities

• Conduct quality assurance and service monitoring to ensure compliance with established standards and protocols.
• Manage the meal order processes for home-delivered (daily and frozen) meals, dining centers, and contracts, ensuring adherence to service level agreements set by Production and Distribution Kitchen Operations.
• Perform client intake and assessment to evaluate eligibility and ensure appropriate service delivery.
• Collaborate with team members to maintain high standards of service and operational efficiency.
• Document processes and maintain accurate records to support compliance and quality assurance initiatives.
• Engage with clients, particularly older adults and disabled/chronically ill individuals, to understand their needs and ensure satisfaction with services provided.
• Work effectively in a fast-paced, deadline-driven, and noisy environment, demonstrating strong attention to detail and organizational skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED