Mech Pilot / Specialist (Gardena, CA)

Dexterity•Gardena, CA

10d•$45 - $50•Onsite

About The Position

As a Mech Specialist, you will be the primary engineer to operate our product at the customer site, and be the first point of contact for troubleshooting issues, and providing communication to our development team. This role bridges hardware, systems integration, and field operations with ownership of diagnostics, repairs, retrofits, and lifecycle service actions. Youâll lead on-site investigations, coordinate fixes, and interface tightly with our Development team. Success in this role means hands-on operational excellence, a deep understanding of Physical AI systems, and the ability to communicate clearly with both technical teams and operations leaders. Expense paid training will be onsite in Redwood City, CA prior to working at client site

Requirements

Strong troubleshooting skills across electromechanical systems, pneumatics, drives, sensors, and industrial robotics
Comfort with Linux command line, log analysis, and basic application debugging (Python/SQL)
Familiarity with tools like Jira, Zendesk, and knowledge base platforms
Experience managing spares, executing RMAs, and coordinating with supply chain or service teams
Ability to read schematics, wiring diagrams, and mechanical drawings
Self-starter mindset, with ability to lead service actions under ambiguous field conditions
Strong communication skills to clearly explain findings and collaborate across functions
Familiarity with support tools and observability platforms (e.g., Grafana, Kibana, Foxglove, ArgoCD).
Self-starter mindset with a willingness to take ownership in ambiguous environmentsBias for Action â sense of urgency in production environments; willingness to âown the ticketâ until closure
Bachelorâs degree in Mechanical, Electrical, Mechatronics, or Industrial Engineering or related field
3+ years in field service, product support, or hardware debugging roles in robotics, automation, or complex electromechanical systems
Physical ability to perform service tasks in warehouse environments, including equipment access, lifting, and calibration
Comfortable working extended hours or on-call rotations for high-severity incidents
Must be able to travel up to 25%
Travel may include assignments in Seattle, WA and Tracy, CA

Nice To Haves

Experience supporting warehouse robotics or industrial automation systems
Familiarity with EtherCAT, Beckhoff, or Elmo servo drive systems
Prior field service engineering or hardware NPI commissioning experience
Experience developing or maintaining diagnostic tooling
Knowledge of application-layer debugging, especially for real-time systems
Understanding of reliability modeling, FMEA, or service metrics (e.g., MTTR, MTBF)

Responsibilities

Run day-to-day operations of the Mech system at customer sites during pilots.
Act as super-user, first line of support, and liaison between DGS and Dexterity.
System Operation: Safely operate Mech and materials handling systems. Manage daily workflow, including package exception handling.
Issue Management: Identify and report issues; perform initial T0 troubleshooting. Validate fixes in the field and close out issues with Echo/Delta teams. Track issue lifecycle on site until closure.
Reporting: Provide daily internal updates and KPI reports. Deliver daily customer-facing reports on operations status.
Customer Interface: Align pilot schedules with local operations team. Support customer training sessions and act as a trainer for new users.
Feature Deployment: Execute SW upgrades/downgrades and RFT (Request for Test) activities for software and hardware. Manage test packages and coordinate new feature validation.
Maintenance & Logistics: Manage spares, tools, and maintenance cage. Support preventive maintenance activities as directed by Echo/Delta.
Continuous Learning: Build knowledge base of operations, troubleshooting, and reporting.