Mechanical Claims Analyst

TEKsystems

11d•$25 - $35•Hybrid

About The Position

Are you a skilled mechanic looking to shift gears in your career? We are seeking a Mechanical Claims Specialist to join our expanding customer contact team. In this role, you’ll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims. This opportunity offers a refreshing change of pace, allowing you to work in the comfort of a modern workspace while enjoying competitive benefits, amenities, and growth opportunities. If you’re ready to take the next step in your career and join a company that will invest in your future, we want to hear from you! Apply today and drive your career forward with us! Role Overview Mechanical Claims Specialists will start on February 23rd. In this position, you will handle calls from dealerships and car owners regarding mechanical claims. Common scenarios include: Dealership inquiries: Determine if required repairs are covered under the auto warranty using established guidelines. Customer inquiries: Explain why a claim was approved or denied. Next steps guidance: Advise customers on the process for obtaining quotes and determining coverage for repairs. Your mechanical knowledge will be essential in understanding vehicle issues and guiding dealerships or customers through claim approvals, denials, or next steps.

Requirements

Minimum of 3 years of proven experience as an automotive mechanic or in a related mechanical field.
Strong understanding of vehicle repair processes and ability to clearly explain repair details to both technical and non-technical individuals.
Excellent verbal communication skills for clear and effective interactions over the phone.
Prior success in a customer service role, including resolving complex requests and ensuring outstanding customer satisfaction.
Proficiency in Microsoft Office applications (Email, Teams, Outlook) and ability to navigate multiple software systems while assisting customers.
Detail-oriented, self-motivated, and able to work efficiently in a fast-paced call center environment.
High school diploma or GED required.
A high-speed home internet connection and a quiet at-home workspace are required for remote or hybrid schedules.

Nice To Haves

Preferred: Bilingual (Spanish & English).
ASE certification is a plus.
Experience with labor guides (e.g., All Data) and scan tools is a plus but not required.

Responsibilities

Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
Actively listen to callers’ questions and concerns, demonstrating empathy and professionalism to ensure a positive experience.
Adhere to all established department processes and utilize company-specific computer systems to maintain detailed and accurate electronic claim records.
Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions