Mechanical Support Engineer

AAON, Inc. • Tulsa, OK

23d • Onsite

About The Position

Job Summary: The Mechanical Support Engineer uses engineering principles and HVAC knowledge to resolve complex technical issues escalated from other Customer Care teams, ensuring accurate and efficient customer service. Essential Job Duties and Responsibilities: Advises Technical Support Specialists and Field Service Technicians in resolving technical issues. Analyzes and diagnoses problems, providing effective solutions to enhance service delivery. Communicates complex technical concepts clearly to both technical and non-technical stakeholders. Collaborates with cross-functional Engineering and Manufacturing teams to identify areas for improvement and implement best practices. Investigate high-level customer complaints to remedy the situation and/or promptly implement corrective measures as required. Develops and maintains documentation related to technical processes and troubleshooting procedures. Prepares and delivers reports of problem situations and proposed resolutions to manufacturer representatives and external customers. Provide post-sales engineering input and support to field modifications, national and local parts sales, and national account teams. Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. At AAON, we are driven by a commitment to innovation and sustainability. Since 1988, we have been at the forefront of the HVAC industry, providing cutting-edge solutions for commercial and industrial indoor environments. Our dedication to designing and manufacturing highly configurable equipment ensures that we meet the exact needs of our clients, delivering unparalleled efficiency, performance, and long-term value. Join us in our mission to create a cleaner and more sustainable future.

Requirements

• Bachelor’s degree in Engineering, or related technical field, and 2+ years’ experience in the HVAC industry.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication skills, with the ability to convey complex ideas in a clear and concise manner.
• Proficiency in Microsoft Office.
• Ability to work collaboratively in a fast-paced environment.
• Ability to sit/stand for extended periods of time.
• Ability to ascend/descend stairs unassisted.
• Ability to lift and carry 50+ lbs.
• Ability to travel occasionally as needed.

Nice To Haves

• Experience in AutoCAD and SolidEdge is preferred.

Responsibilities

• Advises Technical Support Specialists and Field Service Technicians in resolving technical issues.
• Analyzes and diagnoses problems, providing effective solutions to enhance service delivery.
• Communicates complex technical concepts clearly to both technical and non-technical stakeholders.
• Collaborates with cross-functional Engineering and Manufacturing teams to identify areas for improvement and implement best practices.
• Investigate high-level customer complaints to remedy the situation and/or promptly implement corrective measures as required.
• Develops and maintains documentation related to technical processes and troubleshooting procedures.
• Prepares and delivers reports of problem situations and proposed resolutions to manufacturer representatives and external customers.
• Provide post-sales engineering input and support to field modifications, national and local parts sales, and national account teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees