Medicaid Eligibility Representative (Onsite) - Bilingual - Spanish/English - Bethesda, MD

Meduit•Bethesda, MD

1d•$19 - $21•Onsite

About The Position

As a Medicaid Eligibility Representative, you will work directly within our client hospitals, making a difference by connecting uninsured hospital patients with crucial funding like Medicaid. You'll work directly with patients, assisting them in completing applications and gathering necessary paperwork, as well as coordinating with relevant government offices to establish eligibility.

Requirements

1 year of previous call center experience (In-office or Remote)
High School Diploma/GED
Bilingual in English & Spanish
Experience with electronic health record or similar software program
Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
Excellent verbal and written communication and interpersonal skills
Must be legally authorized to work in the United States without sponsorship
As a condition of employment, a pre-employment background check will be conducted

Nice To Haves

Knowledge of medical terminology, HIPAA, Medicaid, Medicare, and Insurance
Experience with medical billing/claims processing
Time management and sound decision-making skills
Experience providing excellent customer service in a variety of situations, including those that escalate

Responsibilities

Successfully coordinate and manage the portfolio of applicants with support staff
Work as a team player to meet both personal and group or office goals
Conduct financial fact-finding interviews with patients who are seeking Medicaid and / or other community benefits
Complete Medicaid and other applicable applications/releases
Monitor all applicants who are eligible for Medicaid or other financial assistance or coverage plans, as required
Enter clear and concise notes in the required patient accounting systems in both the hospitals and Meduit Health Systems
Ensure all supporting documents, including applications and receipts, are obtained and filed timely
Adhere to all policies and procedures and understand company handbook
Adhere to all relevant regulations related to our involvement with Federal, State and local government programs as well as Meduit and our clients’ compliance programs