Medical Assistant Certified Lead - Orthopedics

Confluence Health

7d•$23 - $38

About The Position

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members. Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation. The Medical Assistant Certified Lead will assist the provider and health care team in providing excellent customer service and quality patient care by performing a variety of clerical and patient-related tasks. Duties may include but are not limited to: injections, measuring patient vital signs (weight, height, blood pressure, pulse, respirations, and temperature), managing rooming and patient flow, pre-visit preparation, assist with the patient visit, post-visit duties, informing the provider of schedule changes that impact patient flow. May assist with front office activities, scheduling tasks and reporting test results as directed by the provider.

Requirements

High school graduate or GED.
Accredited Medical Assisting program graduate.
Active Medical Assistant - Certified (CM) license through the Washington State Department of Health.
Candidates must have a minimum of 2 years’ experience as a Medical Assistant Certified.

Nice To Haves

Basic computer skills.
Ability to problem solve and think critically.
Identify issues with workflows.

Responsibilities

Greets patients in a prompt and friendly manner and prepares patient for exam; in conjunction with clinical team to maintain timely flow of patients.
Obtains and records appropriate vital signs, per department protocols or guidelines in the electronic medical record (EMR).
Obtains patient medical history and reason for visit; documents accurately, to maintain a complete and legally correct medical record. Administer injections and medications as directed by the provider.
Administer injections and medication as directed by the provider.
Assists in procedures and minor emergencies, as directed by the provider or RN within the Medical Assistant Certified scope of practice.
Schedules lab, x-ray, and other tests as directed by the provider. Instructs the patient in routine collection of samples; testing procedures and general requirements by specific depts. Provides follow-up lab results and callbacks to patients as delegated.
Communicates with patients, relays important information to the provider and provides follow-up to the patient. Tasks may include contacting the pharmacy with medication orders.
Responsible for maintaining clean exam rooms, cleaning instruments and stocking items for use in the exam and procedure rooms.
Assists the Manager with directing and scheduling staff.
Collaborates with the manager to create and implement new workflows.
Attend and disseminate information from monthly SME meetings.
Work with new staff & back-up MA-C mentors for students & new hires.
Work with new hire MA-Cs to help prepare them for competency sign-off.
Track and report quality metric goals and milestones.
Review and ensure practices are in place for Survey Readiness Processes.
Serve as a liaison between all areas of the department.
Required to maintain active Basic Life Support (CPR) certification.
Other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.