Medical Assistant II (CMA/RMA)

Millennium Physician Group•Winter Haven, FL

About The Position

Summary of Responsibilities Perform comprehensive patient intakes, including vitals, medical histories, medications, and allergies. Assist providers with exams, minor procedures, wound care, diagnostics, and patient comfort. Conduct EKGs, immunizations, and specimen collection according to clinical standards. Prepare, label, and process lab samples and point‑of-care tests accurately. Maintain infection control, safety compliance, and equipment calibration. Support patient triage, care coordination, and transitions across care settings. Provide patient education on medications, treatment plans, chronic conditions, and preventive care. Document patient information and provider instructions in the EHR with accuracy. Manage scheduling, referrals, authorizations, and tracking of diagnostic results. Verify insurance coverage and assist with prior authorizations, billing, and coding tasks. Monitor inventory and prepare exam/procedure rooms with required supplies. Participate in quality improvement projects, audits, and safety drills. Facilitate communication between patients, providers, and care teams. Ensure compliance with HIPAA, OSHA, and organizational policies. Deliver compassionate, culturally sensitive care and exceptional customer service. Perform other duties as assigned.

Requirements

High school diploma or equivalent required.
1+ years of experience as a Certified / Registered Medical Assistant in a healthcare setting.
Certified or Registered Medical Assistant (CMA, RMA, or CCMA) credential required.
Maintains active certification and participate in continuing education to ensure ongoing competency and compliance with credentialing standards.
Graduate of an accredited Medical Assistant program required.
Basic Life Support (BLS) certification required.
Familiarity with electronic health record (EHR) systems.
Skilled in obtaining and documenting vital signs (blood pressure, temperature, pulse, respiration, SpO₂, height, and weight).
Proficient in EKG administration and other routine diagnostic procedures as directed by the provider.
Knowledge of infection control, universal precautions, and sterile technique.
Competent in assisting with minor procedures, patient preparation, and clinical room setup.
Proficient in medical terminology, documentation accuracy, and appointment scheduling.
Ability to manage multiple priorities, follow workflows, and maintain confidentiality.
Excellent communication, customer service, and team collaboration skills.
Demonstrates professionalism, accountability, and teamwork consistent with the organization’s mission, vision, and values.
Committed to continuous learning, patient-centered care, and upholding quality and safety standards.
Ability to work independently in a fast-paced, cross-functional environment.

Nice To Haves

Prior clinical or internship experience preferred but not required.
Bilingual (English/Spanish) preferred.

Responsibilities

Conducts comprehensive patient intakes, including obtaining vital signs, recording medical histories, and reviewing medication and allergy information.
Assists providers during examinations, minor procedures, wound care, and diagnostic testing while ensuring patient comfort and safety.
Performs EKGs, immunizations, and specimen collection in accordance with policy and competency standards.
Prepares, labels, and processes laboratory samples and point-of-care tests accurately.
Maintains infection control, safety protocols, and equipment calibration across all clinical areas.
Supports providers with patient triage, care coordination, and transitions across clinical settings.
Provides patient education regarding medications, treatment plans, chronic condition management, and preventive care.
Accurately document clinical data, provider instructions, and patient updates in the electronic health record (EHR).
Schedules, confirms, and tracks patient appointments, referrals, authorizations, and test results to ensure timely care.
Verifies insurance coverage and assists with prior authorizations, billing, and coding processes as needed.
Monitors inventory levels and prepares examination or procedure rooms with required supplies and equipment.
Participates in performance improvement initiatives, clinical audits, and safety drills to support continuous quality improvement.
Facilitates communication among patients, providers, and interdisciplinary teams to ensure coordinated, patient-centered care.
Maintains confidentiality and adheres to HIPAA, OSHA, infection control, and all compliance standards.
Upholds compassionate, culturally competent care while maintaining sensitivity to diverse patient populations.
Demonstrate excellent guest service to internal team members and patients.
Performs other related duties as assigned.