Medical Assistant Lead

Crossover Health Medical Group•Menlo Park, CA

1d•Onsite

About The Position

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Medical Assistant Lead is an essential part of the collaborative patient care team that supports an exceptional patient experience. The Medical Assistant Lead is empowered to practice and contribute throughout the care experience. At its core, the Medical Assistant Lead provides direct patient care while demonstrating servant leadership, leveraging our interdisciplinary approach to integrated care. The Medical Assistant Lead promotes a level of care that goes beyond industry standards and strives for excellence at every step. In addition, the Medical Assistant Lead is responsible for directing and supervising a team of RNs, CNAs, MAs, LVNs, and / or LPNs. Collaborates with an interdisciplinary team to: improve quality of care; ensure appropriate, safe, and effective quality patient care; and overall clinic efficacy. Delivers patient care, practicing under the oversight of an RN or clinic supervisor Serves as a resource to other nurses and the care team, and coordinates the training and on-boarding of new support staff team members Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient Administer medications, including injections in scope of practice Manages Nursing Staff schedule and appropriateness of appointments. Takes initiative to contact patients when needed and demonstrate knowledge of when to consult with a provider Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations. Participates in quality improvement programs to ensure the practice is performing efficiently and in accordance with Crossover’s policies Coordinates Quality and Compliance checks required on a daily, weekly and monthly basis Demonstrates proficiency in the use of healthcare analytic tools, systems, and analysis Contributes to reporting requirements related to incident reporting and compliance Handle inventory, orders, and replenish medical supplies and materials. Participates in the implementation of new health technologies, products, services, and programs Assists population health programs and clinic outreach initiatives Performs other duties as assigned

Requirements

One year management experience
Graduate of an accredited medical assistant or surgical technician program
Minimum of 3 years comparable clinical back office medical assistant experience
Current CNA, MA, LVN, or LPN license in the state you are practicing
BLS (Basic Life Support) certification required.

Nice To Haves

Excellent computer skills
Reading, writing, and excellent oral proficiency in the English language.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of work ethic, ownership, accountability and initiative.
Proven organizational skills, great interpersonal skills, and ability to work as a key team member.
Ability to drive work from inception to completion
Ability to hand ambiguity in solving issues
Comfort and efficiency with multi-tasking, issue resolution, and conflict management.
Leadership skills and experience working in a collaborative team environment
Experience in a fast-paced and rapidly changing environment

Responsibilities

Directing and supervising a team of RNs, CNAs, MAs, LVNs, and / or LPNs
Collaborates with an interdisciplinary team to: improve quality of care; ensure appropriate, safe, and effective quality patient care; and overall clinic efficacy.
Delivers patient care, practicing under the oversight of an RN or clinic supervisor
Serves as a resource to other nurses and the care team, and coordinates the training and on-boarding of new support staff team members
Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient
Administer medications, including injections in scope of practice
Manages Nursing Staff schedule and appropriateness of appointments.
Takes initiative to contact patients when needed and demonstrate knowledge of when to consult with a provider
Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations.
Participates in quality improvement programs to ensure the practice is performing efficiently and in accordance with Crossover’s policies
Coordinates Quality and Compliance checks required on a daily, weekly and monthly basis
Demonstrates proficiency in the use of healthcare analytic tools, systems, and analysis
Contributes to reporting requirements related to incident reporting and compliance
Handle inventory, orders, and replenish medical supplies and materials.
Participates in the implementation of new health technologies, products, services, and programs
Assists population health programs and clinic outreach initiatives
Performs other duties as assigned