Medical Assistant Lead: Orange Coast Women's Medical Group

Hoag•Irvine, CA

About The Position

The Medical Assistant (MA) is responsible for tasks that ensure smooth patient access and flow. Responsibilities include recording patient information such as vital signs, weight and changes in medical history, preparing items necessary for the visit like consents and special equipment, and assisting the provider during the examinations. Cleans and prepares exam rooms and sterilizes instruments per protocol, prepares and administers medications for patients as directed by the physician and completes prescription refills. Follows standardized procedures for giving injections to patients. Keeps the office running smoothly by answering phones, greeting patients, updating medical charts and records, handles pre-authorization process, matches patients’ insurance information with correct provider for the services needed, and orders laboratory services. The Medical Assistant provides updates to the staff and patients on timing and status for all the above tasks and ensures even patient flow and continuous communication within Hoag and referring physician offices. Protects patient confidentiality and follows procedures for handling confidential information. Performs other duties as assigned. Additionally, the lead coaches and directs activities of Back Office Assistants to ensure smooth operations. Counsels and/or assists with progressive disciplinary process as needed and coaches to correct deficiencies/improve performance. Coordinates/participates in the interview and selection process of new Back Office Assistant team members. Verifies daily/weekly/monthly logs. Responsible for monitoring patient flow. Performs other duties as assigned. May be required to start at a different location throughout the workweek or travel to multiple sites.

Requirements

High school graduate or equivalent or GED
Graduate of Medical Assistant program OR equivalent work experience
Three plus years in healthcare-related field AND a minimum of three plus years previous experience within an acute healthcare system environment
Intermediate keyboarding skills and knowledge of Microsoft Office Suite, including Outlook, Word and Excel
Knowledge of medical terminology
Current BLS Certification

Nice To Haves

Associate or Bachelors’ degree in healthcare-related field
Working Knowledge of EPIC or other Electronic Medical Record system ‘EMR’
Qualified bilingual or multilingual candidates
Medical Assistant Certification
CPR certification
Current Limited Phlebotomy Certification

Responsibilities

Recording patient information such as vital signs, weight and changes in medical history
Preparing items necessary for the visit like consents and special equipment
Assisting the provider during the examinations
Cleans and prepares exam rooms and sterilizes instruments per protocol
Prepares and administers medications for patients as directed by the physician and completes prescription refills
Following standardized procedures for giving injections to patients
Answering phones, greeting patients, updating medical charts and records
Handling pre-authorization process
Matching patients’ insurance information with correct provider for the services needed
Ordering laboratory services
Providing updates to the staff and patients on timing and status for all the above tasks
Ensuring even patient flow and continuous communication within Hoag and referring physician offices
Protecting patient confidentiality and follows procedures for handling confidential information
Coaching and directing activities of Back Office Assistants to ensure smooth operations
Counseling and/or assisting with progressive disciplinary process as needed and coaches to correct deficiencies/improve performance
Coordinating/participating in the interview and selection process of new Back Office Assistant team members
Verifying daily/weekly/monthly logs
Responsible for monitoring patient flow
May be required to start at a different location throughout the workweek or travel to multiple sites.