Medical Assistant (must be located in Hawaii)

Cadence Health•Honolulu, HI

4d•$22 - $24•Remote

About The Position

In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The Cadence Health team is seeking a remote Certified Medical Assistant (internally known as a Clinical Navigator) to provide virtual patient support across Cadence care programs. In this role, you will support Medicare patients living with chronic conditions by reinforcing care plans, encouraging adherence to medications and preventive care, and providing education that helps patients better manage their health. Clinical Navigators deliver proactive, patient-centered outreach and follow-through. Depending on program needs, your work may include structured patient check-ins, coaching and goal-setting, care coordination to close gaps in care, and addressing barriers such as access to resources, transportation, or medication refills. You will document patient interactions in the Cadence platform and collaborate closely with the clinical team to escalate concerns, coordinate next steps to ensure patients feel supported, informed, and engaged throughout their care journey. Schedule: This is a full-time, remote position based in the United States. Standard working hours are Monday through Friday, from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM in the Hawaii time zone.

Requirements

Must be currently located in Hawaii
An active Medical Assistant certification from an accredited association (either AAMA, AAH, AMT, NHA, NAHP or NCCT) is required
At least 5 years of experience as a Medical Assistant is required
Remote work readiness (including stable high-speed WiFi) is required
Strong patient education, coaching, and care coordination skills
Skilled in supporting patients in managing their health and chronic conditions by meeting them where they are in life - considering their age, lifestyle, and diet
Strong documentation habits and attention to detail
Reliable attendance and strong schedule adherence
Exceptional written, verbal, and interpersonal communication skills
Ability to work independently in a remote, fast-paced environment with evolving workflows
Tech-savvy and comfortable navigating and/or troubleshooting multiple systems while engaging patients virtually

Nice To Haves

Experience working in internal medicine, cardiology, nephrology or with the geriatric population is preferred
Experience providing patient education and support to individuals managing chronic conditions is preferred

Responsibilities

Conducting outbound telephonic patient outreach to support patients enrolled in Cadence care programs
Provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease
Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals
Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change
Support patient care delivery by performing assigned tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision
Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies
Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools
Documenting patient interactions, outcomes, and follow-up plans in the Cadence platform
Identifying barriers to care (including social needs) and connecting patients with resources or internal support pathways
Collaborating in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack
Contributing feedback to improve workflows in a fast-moving, change-oriented environment

Benefits

Cadence full-time employees are eligible for the benefits described below. Part-time employees may qualify for benefits mandated by state or local law.
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.
Company culture all about impact, shared growth mindset, empowerment, and integrity
An opportunity to help improve the quality of life of millions of Americans
Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
Competitive salaries and quarterly incentives
Medical, dental, and vision insurance
Competitive PTO
401K and 401K match
National and local discounts powered by TriNet
Onboarding stipend for remote equipment and home office setup
Paid Parental Leave
Charitable Donation Match program