Medical Billing Specialist

Aspire Allergy & Sinus•Austin, TX

8d•Onsite

About The Position

Join our team as a Medical Billing Specialist and play an important role in our Revenue Cycle department. In this position, you will serve as a primary point of contact for patient billing inquiries, assisting patients and clinic staff with questions related to statements, insurance processing, balances, and payments. The role involves handling inbound calls, responding to emails, reviewing patient accounts, and helping resolve billing questions. We’re looking for someone with a positive attitude who is comfortable managing high-volume patient interactions and thrives in a fast-paced environment. Strong communication skills, attention to detail, and a basic understanding of medical billing processes are key to success in this role. This position offers exposure to multiple revenue cycle functions and opportunities for growth within our Revenue Cycle Management team. Schedule: Monday-Thursday: 8 am- 5 pm Friday: 8 am- 12 pm HALF DAY (40 hour work week) This position will be fully onsite at our HQ office located at 5929 Balcones Dr #200, Austin, TX 78731

Requirements

Knowledge of Commercial, Medicare, and Medicaid insurance guidelines
Strong customer service skills with the ability to adapt and respond to patient escalation issues
Excellent written and verbal communication skills, with the ability to explain complex billing information clearly to patients
Strong attention to detail and organizational skills
Strong mathematical and computer skills, including proficiency with G Suite applications
Ability to prioritize and manage multiple workflows and a high volume of inquiries
Ability to work in a fast-paced, results-oriented environment both independently and as part of a team
Goal-oriented with strong problem-solving abilities
Healthcare, hospital, or clinical patient service experience
High School Diploma or higher

Nice To Haves

At least 1+ years of healthcare billing, patient billing, or revenue cycle experience preferred
At least 1+ years of customer service experience speaking with patients preferred.
Familiarity with medical billing workflows and accounts receivable processes
Experience working with EHR or practice management systems (NextGen, Athena, Epic, or similar)
Understanding of patient statements, insurance adjudication, and patient financial responsibility

Responsibilities

Answer multi-line phones for the billing department and manage a high volume of patient billing inquiries
Respond to patient emails and correspondence regarding billing questions and account balances
Explain patient statements, insurance processing, and patient financial responsibility
Communicate with patients regarding sensitive financial matters in a professional and empathetic manner
Review patient accounts to determine the cause of outstanding balances
Investigate claim status, insurance payments, adjustments, and denials when reviewing patient accounts
Utilize payer portals and practice management systems to research claim and payment activity
Escalate unresolved insurance AR issues to the AR team when appropriate
Process credit card and check payments through the merchant processing system
Assist patients with payment arrangements and payment plans when appropriate
Provide itemized receipts and account summaries upon request
Resolve patient billing complaints and questions by reviewing account activity and claim history
Coordinate with AR, coding, payment posting, and authorization teams when additional investigation is required
Prepare write-off or refund requests with supporting documentation for managerial review when appropriate
Document all patient interactions and account updates within the practice management system
Maintain accurate records of billing inquiries and resolutions
Respond to billing-related inquiries from clinic staff and internal departments
Assist front desk teams with patient balance questions and billing clarification
Assist with insurance records requests when needed
Support coordination of accounts that have been sent to collections agencies