Medical Customer Service Support Specialist (2nd Shift)
About The Position
This candidate will be getting tickets / inquiries and following up versus getting incoming calls through the traditional helpdesk que. Calls routed the helpdesk that need follow up will go to this person. End users will be customers / doctors / nurses and not internal people. Someone who can have experience within medical workflows, following up, customer service, and documentation. They’re ideally looking for someone with medical office experience or someone who’s confident in phone communication and high level customer service. This role is connected to the Help Desk team and works in tandem with them. Please apply if you're interested in hearing more abou t the opportunity and if you feel you're capable of completing any of these job duties
Requirements
- Experience within medical workflows
- Experience following up
- Experience in customer service
- Experience in documentation
- Medical office experience or confident phone communication and high level customer service
Responsibilities
- Getting tickets / inquiries and following up
- Following up on calls routed from the helpdesk
- Providing customer service to customers / doctors / nurses
- Documentation
Benefits
- Medical, Dental, and Vision Benefits Offered from Day One
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
