Medical Documentation Representative, Customer Service Operations

Cardinal Health

3d•$16 - $19•Onsite

About The Position

Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Requirements

HS Diploma, GED, or equivalent work experience preferred
1-3 years of Medical Documentation experience preferred
Customer service or database data entry experience preferred
Microsoft Office experience preferred
Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems

Responsibilities

Handling and processing incoming Business Reply mail for ADS
Reviewing documents retrieved from inbound faxes to determine validity; scan documents efficiently and accurately within ADS systems
Providing excellent customer service while communicating with provider offices and teammates
Maintaining accurate and detailed records in company database
Performing according to departmental SOPs for medical documentation