Medical Equipment Specialist II

Meritus Health • Hagerstown, MD

2d

About The Position

THE MEDICAL EQUIPMENT SPECIALIST II PLAYS A KEY ROLE IN COORDINATING THE
DELIVERY, SERVICE, AND MAINTENANCE OF HOME MEDICAL EQUIPMENT TO ENSURE PATIENTS
RECEIVE TIMELY, HIGH-QUALITY SUPPORT. THIS POSITION WORKS CLOSELY WITH DELIVERY
TECHNICIANS, WAREHOUSE STAFF, AND PATIENT CARE TEAMS TO MANAGE EQUIPMENT
SCHEDULING, INVENTORY, AND PREVENTATIVE MAINTENANCE WHILE ENSURING COMPLIANCE
WITH MANUFACTURER AND REGULATORY STANDARDS.

THE SPECIALIST ALSO HELPS MAINTAIN OPERATIONAL EFFICIENCY BY COORDINATING
SERVICE REQUESTS, SUPPORTING STAFF TRAINING, MONITORING EQUIPMENT INVENTORY, AND
ENSURING AN EXCEPTIONAL PATIENT AND CUSTOMER EXPERIENCE.

Requirements

• HIGH SCHOOL DIPLOMA OR EQUIVALENT REQUIRED.
• MINIMUM OF 3 YEARS OF EXPERIENCE IN A HOME MEDICAL EQUIPMENT (HME) OPERATION.
• VALID DRIVER’S LICENSE REQUIRED.
• MUST MEET ORGANIZATIONAL DRIVING RECORD STANDARDS.
• ABILITY TO MEET DEPARTMENT OF TRANSPORTATION (DOT) QUALIFICATIONS IF APPLICABLE.
• STRONG COMMUNICATION AND CUSTOMER SERVICE SKILLS.
• ABILITY TO COORDINATE MULTIPLE TASKS AND PRIORITIZE EFFECTIVELY.
• ABILITY TO READ, WRITE, AND COMMUNICATE CLEARLY.
• STRONG ATTENTION TO DETAIL AND ORGANIZATIONAL SKILLS.
• STANDING, WALKING, BENDING, AND CLIMBING.
• LIFTING AND CARRYING MEDICAL EQUIPMENT (UP TO 50+ LBS AT TIMES).
• MANUAL DEXTERITY AND HAND-EYE COORDINATION.
• EXPOSURE TO VARIOUS ENVIRONMENTAL CONDITIONS INCLUDING WAREHOUSE AND FIELD ENVIRONMENTS.

Nice To Haves

• EXPERIENCE TRAINING STAFF IS PREFERRED.

Responsibilities

• COORDINATE SCHEDULING OF EQUIPMENT DELIVERIES, PICKUPS, AND SERVICE CALLS TO ENSURE TIMELY PATIENT SERVICE.
• COMMUNICATE NEW SETUPS AND PICKUP REQUESTS TO DELIVERY AND SERVICE TECHNICIANS.
• ASSIST WITH IN-HOME EQUIPMENT DELIVERIES WHEN NEEDED.
• RESPOND TO PATIENT QUESTIONS AND CONCERNS, ENSURING HIGH LEVELS OF SATISFACTION.
• COMMUNICATE SERVICE UPDATES AND DELAYS TO PATIENTS WHEN NECESSARY.
• ANTICIPATE PATIENT NEEDS AND RECOMMEND MEDICALLY APPROPRIATE PRODUCTS OR SERVICES.
• ASSIST WITH SCHEDULING DELIVERY TECHNICIANS TO MAXIMIZE PRODUCTIVITY AND RESPONSE TIME.
• TRAIN AND MENTOR NEW MEDICAL EQUIPMENT DELIVERY TECHNICIANS.
• COMMUNICATE DEPARTMENTAL GOALS, POLICIES, AND PROCEDURES TO STAFF.
• MONITOR WAREHOUSE INVENTORY AND ASSIST WITH REORDERING SUPPLIES TO PREVENT STOCK SHORTAGES.
• TRACK EQUIPMENT INVENTORY AND PREVENTATIVE MAINTENANCE REQUIREMENTS.
• COORDINATE VENDOR REPAIRS AND RETURNS, INCLUDING OVERSTOCK AND OBSOLETE INVENTORY.
• PERFORM AND COORDINATE PREVENTATIVE MAINTENANCE ON EQUIPMENT PER MANUFACTURER AND REGULATORY STANDARDS.
• SUPPORT ONGOING READINESS FOR ACCREDITATION AND REGULATORY SURVEYS.
• PARTICIPATE IN QUALITY IMPROVEMENT AND PERFORMANCE MONITORING INITIATIVES.

Benefits

• HEALTH, DENTAL, AND VISION INSURANCE AVAILABLE STARTING THE 1ST OF THE MONTH FOLLOWING DATE OF HIRE, ALONG WITH LIFE INSURANCE, & SHORT AND LONG-TERM DISABILITY COVERAGE.
• PAID TIME OFF BEGINS ACCRUING FROM DAY ONE
• 401K PLAN
• EDUCATION ASSISTANCE PROGRAM
• EMPLOYEE ASSISTANCE PROGRAM
• EMPLOYEES WORKING EVENING, NIGHT, OR WEEKEND SHIFTS MAY BE ELIGIBLE FOR A SHIFT DIFFERENTIAL

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees