Medical Intake Coordinator
About The Position
At the Humane Society for Hamilton County, caring for animals is not just what we do—it is who we are. Every day, our team helps animals move from uncertainty to safety, from illness to healing, and from shelter to home. If you are looking for work that is hands-on, fast-paced, deeply meaningful, and centered on making a real difference, this may be the opportunity for you. We are seeking a Medical Intake Coordinator to join our team in our beautiful, state-of-the-art facility. In this role, you will be an essential part of the medical intake process, helping ensure animals are medically assessed, treated, and moved efficiently through the next steps of care and adoption readiness. This is a critical role for someone who combines strong veterinary skills with calm judgment, compassion, and the ability to thrive in an active shelter environment.
Requirements
- Experience in veterinary medicine is required
- Animal handling experience in a clinic setting is required
- Knowledge of shelter-related contagious illnesses, including identification, quarantine/handling practices, and treatment response
- Strong computer skills, including Microsoft Office, email, and database systems such as PetPoint or similar platforms
- Ability to safely lift and carry up to 50 pounds without assistance
Nice To Haves
- Strong written and verbal communication skills
- Excellent problem-solving ability and initiative
- Ability to remain calm, focused, and compassionate when animals are fearful, painful, or stressed
- Comfort with conflict resolution and navigating difficult situations with professionalism
- Ability to pivot quickly and work effectively when the unexpected happens
- Basic animal behavior knowledge related to temperament testing and behavior support
- Willingness to work some evenings, weekends, and rotating on-call shifts
Responsibilities
- Processing incoming animals in accordance with HSHC medical protocols
- Conducting routine exams, vaccines, tests, and treatments
- Administering medications, SQ fluids, and other supportive care
- Monitoring the general health of the shelter population daily
- Drawing blood, microchipping, and giving preventatives
- Entering accurate medical and animal data into PetPoint and other systems
- Assisting with medical and behavioral counseling
- Supporting surgery operations as needed, including patient prep, induction to recovery support, radiographs, and treatment assistance
- Opening, cleaning, and turning over surgical rooms and instruments
- Collaborating with veterinary staff, managers, and other departments to support treatment plans and workflow
- Responding calmly and effectively in emergency or high-stress situations
- Participating in an on-call rotation for after-hours, weekend, and holiday emergencies
- Performing humane euthanasia when approved by medical leadership, operations leadership, or the President/CEO
Benefits
- Medical Insurance: HSHC pays a flat amount toward each, full-time employee’s individual medical premium to make this benefit affordable. FT Employees are eligible for coverage on the first day of the month after their hire date. Multiple medical plans provided through Anthem BC/BS from which you can choose the best plan/deductible to meet your needs and budget.
- Dental & Vision Insurance: FT Employees are eligible for coverage on the first day of the month after their hire date. Our dental and vision plans are both comprehensive and affordable. These premiums are not covered by HSHC.
- Life Insurance: Each employee receives complimentary life insurance.
- Generous Paid Time Off starts accruing on your first day of employment.
- 401(K) Matching Employees
- Paid Weekly
- Professional Development & Career Planning
- Additional benefits available to full-time employees include:
- Long/Short Term Disability
- FSA/HSA
- Employee Assistance Program
- Identity Theft Protection
- Mental Health Services
- Retirement Planning
- Annual Vaccines
- Monthly Preventatives
- Diagnostic Testing
- Prescription food and medications with a current DVM prescription (some exceptions apply)
- FREE X-Rays when staff time permits and no sedation is required (does not include cost to read results, some exceptions may apply)
- FREE Pet Supplies when available
- All employee owned pets are eligible for significantly discounted products and services including:
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
