Medical Interpreter

Emory Healthcare•Tucker, GA

3d•Onsite

About The Position

The Foreign Language Medical Interpreter provides accurate consecutive and/or simultaneous interpretation for patients with Limited English Proficiency (LEP) and their families to ensure clear, complete, and culturally appropriate communication throughout the continuum of care. Serving as both a language specialist and cultural liaison, the interpreter promotes understanding between patients and healthcare providers, supports equitable care delivery, and ensures adherence to regulatory requirements and professional standards. This role also participates in departmental education, documentation, and performance improvement initiatives.

Requirements

High School Diploma or equivalent.
Two (2) years of experience in a healthcare, medical, customer service, advocacy, or related field.
At least one (1) year of experience in medical interpretation.
Completion of a 40–60 hour Medical Interpreter Training Program, such as: Bridging the Gap ALTA Language Services Language Line Academy
Demonstrated proficiency in English and the target language (speaking, reading, and writing) with emphasis on medical terminology.
Language proficiency validated through a third-party Interpreter Skills Test (IST).
Ability to maintain accuracy, neutrality, and confidentiality during interpretation encounters.
Strong interpersonal and communication skills in a healthcare environment.

Nice To Haves

Associate’s Degree in: Business Foreign Language Healthcare Administration Or a related field
Four (4) years of relevant experience in medical interpretation or a healthcare setting.
Experience delivering interpreter-related training or education.
Certified Medical Interpreter (CMI) – National Board of Certification for Medical Interpreters (NBCMI), or
Certified Healthcare Interpreter (CHI) – Certification Commission for Healthcare Interpreters (CCHI)
Broad knowledge of medical terminology and healthcare systems.
Understanding of cultural humility and healthcare system navigation.
Proficiency with Microsoft Office Suite and interpreter technology platforms.
Ability to maintain professionalism, composure, and accuracy in high-pressure environments.

Responsibilities

Language Interpretation
Provide accurate interpretation during medical encounters using consecutive, simultaneous, and sight translation techniques.
Deliver over-the-phone (OPI) and video remote interpretation (VRI) services when in-person interpretation is unavailable.
Support communication across a variety of clinical environments including surgery, trauma, mental health, palliative care, and discharge planning.
Cultural Mediation
Serve as a cultural liaison to bridge communication gaps between patients and healthcare teams.
Provide insight to healthcare providers regarding cultural considerations that may influence patient care and decision-making.
Documentation and Compliance
Maintain accurate records of interpretation encounters, including service type, duration, and location.
Ensure adherence to HIPAA, the National Code of Ethics for Interpreters in Health Care, and Emory Healthcare policies and procedures.
Professional Development and Mentorship
Participate in continuing education, quality improvement initiatives, and competency validation activities.
Mentor newly hired interpreters and participate in peer review processes.
Assist in providing training and education to staff regarding language access compliance and interpreter service procedures.
Operational Support
Assist with interpreter scheduling and dispatch functions during periods of low service volume.
Support deployment, maintenance, and troubleshooting of interpretation equipment including phones, tablets/iPads, and VRI devices.
Patient and Family Support
Provide support to patients and families by facilitating communication and assisting with navigation of healthcare services when appropriate.
Participate in on-call or after-hours interpretation coverage as needed.