Medical Office Coordinator Bilingual

Southwest Sport and Spine Center•El Paso, TX

About The Position

FYZICAL-Southwest Sport and Spine Center, Inc. is in search of a full-time, Office Coordinator. Candidates must project a warm, enthusiastic, and friendly demeanor in client and team member interactions. FYZICAL-Southwest Sport and Spine Center, Inc. is a leading provider of physical therapy, rehabilitation, balance and vestibular retraining, and athletic training services. We are a value-driven, hospitality-based organization seeking to provide the highest caliber of rehabilitative services possible. Be a part of changing people’s lives for the better.

Requirements

High School Diploma or Equivalent
Language Skills - the ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills - basic math skills required
Reasoning Ability - the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills - To perform this job successfully, an individual should have knowledge of Electronic Medical Record systems; Database Software; Internet Software; Spreadsheet software, and Word Processing software.
Minimum typing speed of 45 wpm with nil errors.
Approximately 50% of the job description for this position relates to the ability to successfully relate, work effectively, and get along well with patients and colleagues.
Friendly, outgoing personality with a pleasant disposition who cares about others.

Nice To Haves

Strong interpersonal skills and marketing/sales experience is a plus.

Responsibilities

Manage and coordinate appointment schedules for multiple providers, including patient booking, cancellations, and confirmation calls.
Maintain and update patient electronic health records (EHR) with accuracy and confidentiality, ensuring compliance with HIPAA regulations.
Act as the primary point of contact for patient communications, fielding phone calls and emails to address inquiries or route them to the appropriate staff.
Verify patient insurance eligibility and benefits, and process co-payments and other patient payments at the time of service.
Oversee the inventory of clinical and administrative supplies, placing orders to ensure the office is adequately stocked for daily operations.
Coordinate the patient referral process by preparing necessary documentation and communicating with specialists’ offices.
Prepare patient charts and necessary forms for upcoming appointments to support an efficient workflow for clinical staff.
Facilitate the new patient intake process by collecting all required registration forms, medical histories, and insurance information.
Being bilingual (Read & Write) is required (English/Spanish)