Medical Office Manager - (Kyle) Texas Orthopedics

ORTHOLONESTAR•Austin, TX

2d•Onsite

About The Position

Join the Team! Since opening our doors in 1986, Texas Orthopedics has grown into one of Central Texas’s most trusted names in musculoskeletal care. For nearly four decades, we’ve been committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services to our community. With multiple locations throughout the Austin area and a comprehensive team of highly skilled physicians, we continue to expand our reach and elevate patient experience. Texas Orthopedics is a proud division of OrthoLoneStar, the largest independent orthopedic practice in Texas. Experience the Texas Orthopedics Work Environment At Texas Orthopedics, we strive to create a workplace where excellence and support go hand in hand. We prioritize a culture that encourages collaboration, professional growth, work–life balance and a team-driven environment. Through ongoing communication, staff feedback initiatives, and continuous process improvements, we work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort. This commitment helps us deliver an exceptional experience not only to our patients, but also to every member of our team. GENERAL JOB DESCRIPTION: Organize and coordinate office administration and procedures in order to ensure organizational effectiveness, efficiency, and safety. Responsible for supervision of all operational activities at corresponding location.

Requirements

High School diploma or GED
Bachelor’s degree required (will consider experience in lieu of Bachelor’s degree)
Five years’ experience in a healthcare setting required; preferably in orthopedics
Two years’ experience in performing in an EMR/PM platform required
Must possess outstanding interpersonal skills and be capable of dealing with medical and administrative staff, patients and the public.
Knowledge of organization policies, procedures, systems and objectives.
Knowledge of governmental regulations and compliance requirements.
Knowledge of computer systems and applications, specifically Microsoft Office programs.
Skill in exercising initiative, judgment, problem solving and decision-making.
Ability to communicate clearly and effectively in writing and verbally.

Nice To Haves

Previous supervisory experience in a medical office setting preferred
Knowledge of Athena Electronic Medical Record preferred.
Bilingual preferred.

Responsibilities

Coordinates all daily operations at facility, including organization of staff, delegation of tasks and insuring compliance with TOSRA/OLS policies and procedures.
Administers clinic policies and procedures in a consistent and timely manner.
Insure work of staff is free of errors.
Directs the implementation of new policies, protocols and procedures, including IT systems.
Make recommendations regarding needed changes in organizational systems, policies, and procedures.
Responsible for the supervision of staff including all supervisory functions; hiring, training, job orientation, compensation, evaluations, counseling, discipline/termination and staff/physicians matters.
Direct responsibility for clerical and clinical staff.
Responsible for acting as a liaison for the staff and physicians to the Administrator and other managers in the organization.
Collaborate with other managers to insure smooth operations.
Maintains clinic facility and equipment as well as order office supplies.
Responsible for clinic cleanliness and coordination of repairs and maintenance.
Serve as a liaison between clinic and external agencies.
Work with representatives to minimize their visits during clinic operating hours.
Communicate relevant results of these visits to Administration.
Work with Director of Patient Services to establish/implement goals, objectives, policies, procedures and systems for location.
Develop ideas and make recommendations to increase efficiency in department.
Assist in financial counseling and collection efforts.
Ensure follow-through by staff of collection tickets.
Assist in coordinating depositions, attorney conferences and other meetings held at location.
Provide coding assistance to clinic staff and physicians for completion of daily office charges.
Back up all employees and roles in the office as necessary.
Maintain petty cash change fund and reconciliation of fund daily.
Resolves patient concerns and staff issues to ensure quality patient service.
Attends required meetings and participates in committees as requested.
Participates in professional development activities to keep current with health care trends and practices.
Promote a positive work environment and team spirit.
Motivate staff for maximum work efficiency.
Maintains strictest confidentiality.
Other duties as assigned.