Medical Office Receptionist, Hopedale location

Hopedale Medical Complex•Hopedale, IL

9d•$16•Onsite

About The Position

The Physicians’ Office Receptionist ensures personal contact professionally to all patients seen at the Hopedale Medical Arts office and/or satellite offices. Provides efficient and competent patient scheduling for all physicians practicing at this office utilizing the current computer system. This position is primarily based in our Hopedale office; however, you will assist at any satellite office as needed, including Saturday. The Office hours for the Hopedale office are Monday - Friday 8am to 5pm. The starting wage for this position is $16 per hour.

Requirements

High school diploma or the equivalent is required.
Excellent customer service skills and interpersonal skills, as well as compassion and caring, are required.
Proficiency in MS Office is required.
Ability to multitask and remain calm under pressure is required.
Ability and willingness to work at Medical Arts and all satellite offices (Atlanta, Delavan, Mackinaw, Manito, and Tremont) is required.
Ability to lift and move up to 25 lbs.
Able to communicate with peers and patients.

Nice To Haves

Previous medical office experience is preferred.
ICD-9 and medical terminology knowledge is strongly preferred.

Responsibilities

Unlock office and prepare for patients.
Answer incoming phone calls, assisting patients with scheduling needs or transferring to the appropriate department/person requested.
Take concise, accurate messages for nursing staff and physicians.
Greet patients; gather and update all necessary information upon arrival.
Update schedules in the appropriate EMR.
Schedule appointments according to individual providers’ schedules and the type of service requested.
Maintain Medical Arts policies and procedures; update as needed.
Refer patients in need of payment arrangements or financial assistance to the physician billing office.
Schedule follow-up appointments as directed and provide patients with written appointment reminder cards.
Collect necessary payment at time of service.
Make reminder phone calls for upcoming appointments.
Maintain schedules for consulting physicians, notifying their home office as per their individual preference.
Complete lab requisitions and outpatient services requisitions, and direct patients to the outpatient admitting office.
Complete end of day procedures.
Assist with the ordering and restocking of office supplies as needed.
Perform other related work as required or requested.