Medical Office Specialist (Hospitality, Retail And Front Desk Welcomed)

TEKsystems

1d•$16 - $21•Onsite

About The Position

Medical Office Specialist Are you passionate about making a meaningful impact on patient care? Do you thrive in a fast‑paced environment where teamwork, compassion, and a positive attitude are highly valued? TEKsystems is proudly partnered with a respected multi‑specialty surgical practice in Overland Park, Kansas, and we are seeking dedicated Medical Office Specialists to join both the front and back office teams. This role is ideal for individuals who are detail-oriented, eager to learn, and committed to delivering exceptional service. Whether you bring previous healthcare experience or are transitioning from a customer-facing industry such as hospitality, we welcome candidates who are coachable, adaptable, and enthusiastic about supporting patient needs.

Requirements

Customer service (phones + in‑person)
Multitasking and organizational skills
Experience handling sensitive patient information
Minimum 6 months recent experience in the healthcare industry (front office, back office, scheduling, or patient support)
Required: prior Electronic Medical Record (EMR) experience; eClinicalWorks preferred
Professional experience demonstrating: Attention to detail, Ability to thrive in a fast‑paced, high‑volume setting, Strong communication and interpersonal skills

Nice To Haves

Patient check‑in / check‑out
Patient access or intake
eClinicalWorks (eCW)
EMR/EHR experience
Health insurance knowledge
Insurance verification
Prior authorization
Patient scheduling
Medical terminology
Medical record management
Chart prep and documentation
Scheduling appointments
Experience in medical, clinical, or surgical offices

Responsibilities

Manage daily front or back office workflows in a professional and efficient manner.
Handle patient relations with a welcoming and service‑oriented approach.
Perform patient check‑in and check‑out procedures.
Answer high‑volume phone lines, schedule appointments, and support patient inquiries.
File, retrieve, and maintain medical records and patient charts.
Work with sensitive patient information while adhering to HIPAA and privacy standards.
Assist with preparing charts, verifying insurance, and supporting patient access tasks.
Collect and record co‑pays via cash or card transactions.
Balance and reconcile daily payments within the computer system.
Assist in gathering CPT and ICD‑10 codes and other clinical information as required.
Schedule patient surgical procedures and maintain an accurate surgery schedule.
Complete chart requests from Medical Records.
Notify the Materials Manager or Nurse Manager of any surgeon requests, equipment needs, or special considerations for upcoming procedures.